Cockpit design and cross-cultural issues underlying failures in crew resource management.
ABSTRACT High power-distance has been implicated in many aircraft accidents involving Southeast Asian carriers where crew resource management (CRM) has been identified as a root cause. However, this commentary argues that the design of modern flight decks and their standard operating procedures have an inherent Western (low power-distance) bias within them which exacerbates these CRM issues.
SourceAvailable from: challenger.library.pitt.edu
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ABSTRACT: This is a conference paper. It can also be found at: http://www.seasdtc.com/events/2009_conference/systems_engineering.htm This paper provides the background rationale for and description of a prototype culture tool, the Soft Factors Modelling Tool (SFMT), which is one of the outputs of a DTC-funded research project. Following an introduction, the paper considers several issues associated with autonomy and culture. A description of the researchers’ Soft Factors Modelling Tool’ and its application is provided.4th SEAS-DTC Technical Conference, Edinburgh; 06/2009
Handbook of Human-Machine Interaction, Edited by Guy Boy, 01/2011: chapter Error on the Flight Deck: Interfaces, Organisations and Culture; Ashgate., ISBN: 978-0-7546-7580-8