Critical success factors for managing quality in food processing firms
ABSTRACT Factors critical to successfully managing quality in the food processing industry are identified and include: the role of top management, the role of the quality department, employee relations, training, and process management. Little relationship was found between a factor's importance and firm performance with respect to that factor. Thus, while a factor might be important to successfully managing quality, the firm may not be managing it well. This suggests that many companies have a long way to go to improve quality management. Firms with decentralized quality structures had higher overall levels of quality performance than those in which quality was the responsibility of a single department. ©1994 by John Wiley & Sons, Inc.
- Operations management: critical perspectives on business and management. 01/2003; 2:255.
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ABSTRACT: Investigates the factors associated with successful computer use in small manufacturing firms. The proposed factors to influence computer-based information system (CBIS) success are drawn from prior studies of larger firms, based on their perceived importance in the small business setting. The nine success factors are formulated into corresponding hypotheses which test whether small manufacturing firms realize a higher level of CBIS success when they have: (1) greater use of external programming support, (2) higher levels of CBIS planning, (3) a chief executive with greater computer knowledge, (4) a chief executive who is more deeply involved in the computerization of applications, (5) higher levels of computer acceptance by employees, (6) more sophisticated computer controls, (7) used their computers for a longer period of time, (8) higher levels of computer training and (9) on-site computers (versus use of computer services). Success is defined as use of computer-generated reports by top executives, and the impact that the computer applications have on the business. Data were randomly selected from the population of all firms listed in the California Manufacturers Register for 1981. The sample included 93 manufacturing firms located in Los Angeles, employing fewer than 300 persons, and earning less than $30 million in sales revenues. One questionnaire was answered by the CEOs of the firms involved, and a second was completed by information systems administrators. Results indicate that chief executive knowledge of computers and involvement in computer operations are vital to CBIS success. In addition, onsite computer use is associated with CBIS success. The association between computer planning and computer success is weak. Results also show that external programming, employee acceptance of computers, the use of computer controls, length of computer use, and the level of computer training for employees are not associated with CBIS success. (SFL)
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ABSTRACT: The study evaluates the factors critical to effective quality management in California food processors. The survey results indicate that food processors perform relatively well in terms of the support given by senior management and the role of the quality department. However, the firms perform relatively poorly in the areas of training and employee awareness. Firms in which the responsibility for quality management is shared throughout the plant tend to perform better with respect to 8 of the 10 critical quality factors.Agribusiness 01/1992; 8(2):155-164. · 0.76 Impact Factor