Critical success factors for managing quality in food processing firms
(Impact Factor: 0.67).
11/1994; 10(6):471-480. DOI: 10.1002/1520-6297(199411/12)10:63.0.CO;2-N
Factors critical to successfully managing quality in the food processing industry are identified and include: the role of top management, the role of the quality department, employee relations, training, and process management. Little relationship was found between a factor's importance and firm performance with respect to that factor. Thus, while a factor might be important to successfully managing quality, the firm may not be managing it well. This suggests that many companies have a long way to go to improve quality management. Firms with decentralized quality structures had higher overall levels of quality performance than those in which quality was the responsibility of a single department. ©1994 by John Wiley & Sons, Inc.
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