Article

Improved Quality At Kaiser Permanente Through E-Mail Between Physicians And Patients

Information TechnologyTransformation and Analytics, Kaiser Permanente, Portland, Oregon, USA.
Health Affairs (Impact Factor: 4.64). 07/2010; 29(7):1370-5. DOI: 10.1377/hlthaff.2010.0048
Source: PubMed

ABSTRACT The American Recovery and Reinvestment Act identified secure patient-physician e-mail messaging as an objective of the meaningful use of electronic health records. In our study of 35,423 people with diabetes, hypertension, or both, the use of secure patient-physician e-mail within a two-month period was associated with a statistically significant improvement in effectiveness of care as measured by the Healthcare Effectiveness Data and Information Set (HEDIS). In addition, the use of e-mail was associated with an improvement of 2.0-6.5 percentage points in performance on other HEDIS measures such as glycemic (HbA1c), cholesterol, and blood pressure screening and control.

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