Facilitating the Semantic Discovery of eGovernment Services: The SemanticGov Portal
ABSTRACT In this paper we propose a way to facilitate the issue of discovering the eGovernment services that address a citizen's need. This approach is implemented in an application, which we call a semantic portal. The semantic portal is part of our SemanticGov project architecture. The portal's components and its architecture are presented and explained. The portal's conceptual modeling is based on the generic public service object model of governance enterprise architecture (GEA) while Web service modeling ontology (WSMO) is used as the semantic Web services framework for application implementation. . We describe the ontologies required using the Web service modeling language (WSML). The reasoning tasks are performed accordingly using a WSML reasoner. Goals are WSMO elements that describe aspects related to user desires. The input to the application consists of information regarding the user's profile, i.e. age, marital status etc., while the output is a concrete WSMO Goal that expresses the citizen's need. This Goal is forwarded to the discovery engine, which has to discover all the services that address this Goal and return them to the citizen.
Conference Paper: Towards a semantically-enabled eGovernment portal.[Show abstract] [Hide abstract]
ABSTRACT: The SemanticGov Portal assists citizens in discovering eGovernment services that address their needs. Using the portal the citizens will be guided through the discovery process via a structured online discussion, which consists of a dynamically generated set of questions and answers. The Portal poses questions to the citizens and uses their answers in order to identify formally described goal (a concrete WSMO-PA goal). This goal is then forwarded to the discovery engine which matches it with the available PA services and selects the one(s) that match. The architecture and implementation of the Portal capitalize on Semantic Web technologies, such as ontologies and reasoners.Proceedings of the 9th Annual International Conference on Digital Government Research, Partnerships for Public Innovation, DG.O 2008, Montreal, Canada, May 18-21, 2008; 01/2008
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ABSTRACT: Currently thousands of services are available on the Web but the more services become available the harder it becomes to find and use them. Most of those services lack basic metadata that would improve their accessibility and discovery. In this work, we present a two-step approach for discovering services in the Web 2.0 environment. First, a formalized representation of the user's need is created and then based on that the services that match this need are discovered. The approach tries to make the most out of the available state of the art Semantic Web technologies. We use SA-REST as the annotation mechanisms and try to harvest the knowledge that can be extracted from social tagging.
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ABSTRACT: Society nowadays demands processes in public organizations to be reengineered so that they become more flexible, effective and efficient. Public Administration (PA) is a huge organization with several different activities, with stakeholders that may have conflicting interests or different priorities etc. The application of the organizational engineering approaches in the PA domain can help towards its modernization. One initial step to this direction is to create the appropriate domain models as generic and reusable representations so as to use them as blueprints for modeling the organizations of interest. In this work, we have included the state-of-the-art in eGovernment domain models. We have grouped these initiatives to the following three categories depending on their modeling perspective: object, process and holistic and assess their pros and cons.Proceedings of the 2008 ACM Symposium on Applied Computing (SAC), Fortaleza, Ceara, Brazil, March 16-20, 2008; 01/2008