Facilitating the Semantic Discovery of eGovernment Services: The SemanticGov Portal
ABSTRACT In this paper we propose a way to facilitate the issue of discovering the eGovernment services that address a citizen's need. This approach is implemented in an application, which we call a semantic portal. The semantic portal is part of our SemanticGov project architecture. The portal's components and its architecture are presented and explained. The portal's conceptual modeling is based on the generic public service object model of governance enterprise architecture (GEA) while Web service modeling ontology (WSMO) is used as the semantic Web services framework for application implementation. . We describe the ontologies required using the Web service modeling language (WSML). The reasoning tasks are performed accordingly using a WSML reasoner. Goals are WSMO elements that describe aspects related to user desires. The input to the application consists of information regarding the user's profile, i.e. age, marital status etc., while the output is a concrete WSMO Goal that expresses the citizen's need. This Goal is forwarded to the discovery engine, which has to discover all the services that address this Goal and return them to the citizen.
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ABSTRACT: Connected governance constitutes the current trend regarding the provision of electronic governmental services. In the connected governance paradigm, public agencies share objectives across organizational boundaries, as opposed to working solely supporting autonomous portals in the e-government era. The establishment of connected governance poses new requirements, such as cross-organizational connectivity as well as back-office to front-office integration. Towards supporting this concept, we propose a Public Agency Networking Platform (PANP) facilitating personalized cross-organizational services, based on the concept of life events which represent human situations that trigger public services. The key feature of the platform is the simplification of the process execution workflow, as life events are accomplished through a user orchestrated process combining the functionality of discrete public agency applications. Emphasis has been laid on the citizen data protection by adopting a profile mechanism that enables the citizen to administer his/her own data loaded in his/her profile.Electronic Government, 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008. Proceedings; 01/2008
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ABSTRACT: Society nowadays demands processes in public organizations to be reengineered so that they become more flexible, effective and efficient. Public Administration (PA) is a huge organization with several different activities, with stakeholders that may have conflicting interests or different priorities etc. The application of the organizational engineering approaches in the PA domain can help towards its modernization. One initial step to this direction is to create the appropriate domain models as generic and reusable representations so as to use them as blueprints for modeling the organizations of interest. In this work, we have included the state-of-the-art in eGovernment domain models. We have grouped these initiatives to the following three categories depending on their modeling perspective: object, process and holistic and assess their pros and cons.Proceedings of the 2008 ACM Symposium on Applied Computing (SAC), Fortaleza, Ceara, Brazil, March 16-20, 2008; 01/2008
Conference Paper: Goal-oriented service selection.[Show abstract] [Hide abstract]
ABSTRACT: Semantic technologies are going to be applied to almost all aspects of e-Government. Most of the approaches described so far deal with automatic web service discovery used by software agents. This paper focuses on the use of semantic technologies to support citizens when interacting with e-Government sites. Our experience has shown, that sometimes identifying the appropriate service that is needed to accomplish a tasks can require some in-depth knowledge of existing regulations. To overcome this potential barrier we suggest a relatively simple approach based on the use of ontologies to support citizens to select the correct administrative service. Our approach assists a citizen in formally expressing a goal that can in turn be used for service discovery. This is done by introducing some guidelines and constraints on the model; while this process can be simplified the complexity can be hidden from the user.Proceedings of the 2nd International Conference on Theory and Practice of Electronic Governance, ICEGOV 2008, Cairo, Egypt, December 1-4, 2008; 01/2008