Conference Paper

Governance of Cross-Organizational Service Agreements: A Policy-Based Approach

North Carolina State Univ., Raleigh
DOI: 10.1109/SCC.2007.63 Conference: Services Computing, 2007. SCC 2007. IEEE International Conference on
Source: DBLP

ABSTRACT Many real-life organizations are hierarchies of largely autonomous, heterogeneous members (individuals or other organizations), often exhibiting rich policies. We restrict our attention to organizations that monitor their environment, collate events, determine compliance of their behaviors with their policies, and potentially act in anticipation of events to ensure the satisfaction of their policies. This paper models cross-organizational service agreements as resulting in the formation of organizations. This paper emphasizes the importance of proactive policy-based governance in organizations (modeled as multiagent systems) and provides a novel architecture supporting policy monitoring, governance, and enactment. This paper provides an initial formalization and discusses the compliance and completeness of behaviors produced from specified policies. To demonstrate the practical utility of this approach, it is implemented using an existing policy engine and messaging middleware.

0 Followers
 · 
92 Views
  • Source
    • "A compliance system is an organisation wide tool that links legislative and business rules to organization policies and processes. The objective of such a system is to promote a self sustaining level of operations that minimizes the losses caused to the business through breaches of laws or internal misappropriations [1] [2] [3] [4]. . "
    [Show abstract] [Hide abstract]
    ABSTRACT: Business process compliance management is a field of study involving the co-ordination of business process management and compliance systems. A compliance system is an organisation wide tool that links legislative and business rules to organization policies and processes. The objective of such a system is to promote a self sustaining level of operations that minimizes the losses caused to the business through breaches of laws or internal misappropriations. We view a compliance system in a similar fashion to that of an accounting system where each process is treated as a transaction. Each process may be monitored and valuations of costing and benefits associated to each task. Both high order policy creation as well as low order transactional histories of single processes must be considered to obtain a complete picture of current operations. In this paper we discuss benefits and shortcomings in some of the currently implemented compliance schemes and present a method for measuring the degree of compliance that each business process may achieve.
    Enterprise Distributed Object Computing Conference Workshops, 2009. EDOCW 2009. 13th; 10/2009
  • Source
    • "By contrast, in this paper we describe the results of our research in delivery aspects of service management. Udupi et al. [12] considers policy-based governance of cross-organizational service agreements. By contrast, our paper deals with cross-organization service management for hierarchical and heterarchical service delivery models. "
    [Show abstract] [Hide abstract]
    ABSTRACT: In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident Management and Problem Management form the basis of the tooling provided by an Incident Ticket System (ITS). As more compound or interdependent services are collaboratively offered by providers, the delivery of a service therefore becomes a responsibility of more than one provider's organization. In the ITS systems of various providers seemingly unrelated tickets are created and the connection between them is not realized automatically. The introduction of automation will reduce human involvement and time required for incident resolution.In this paper we consider a collaborative service delivery model that supports both per-request services and continuous high-availability services. In the case of high availability service the information stored in the ITS of the provider often includes information on the outage of a particular service rather than on the failure of a particular request. In this paper we offer an information model that consolidates and supports inter-organizational incident management and probabilistic model for fault discovery.
    2009 IEEE International Conference on Services Computing (SCC 2009), 21-25 September 2009, Bangalore, India; 01/2009
  • Source
    • "Agents participating in a service engagement exhibit rich policies to govern their interactions. Previous work shows how to enact such policies [8]. A service engagement is captured as a set of commitments between the participating agents. "
    [Show abstract] [Hide abstract]
    ABSTRACT: Service engagements arise commonly in business and scientific computing. A service engagement is characterized by autonomous parties coming together in a contractual arrangement to share resources or carry out tasks for one another. Recent work shows how to model service engagements in an interactive manner and at a high level. This work formalizes the atoms of a service engagement as commitments among the participants, to be created and manipulated as the engagement progresses. Further, it scopes the commitments of an engagement in a (virtual) organization, and specifies how the policies of the participants affect their interactions. This paper contributes design patterns for service engagements formulated in terms of roles, commitments, and allied concepts. Each pattern reflects a distinct element of a service engagement from a business perspective and highlights exactly where policies apply. This enables the perspicuous, reusable specification of service engagements.
    Policies for Distributed Systems and Networks, 2008. POLICY 2008. IEEE Workshop on; 07/2008
Show more

Preview

Download
0 Downloads
Available from