Patient and carer input and the NHS: a vital tool in improving care.
British journal of nursing (Mark Allen Publishing) 01/2010; 19(2):76-7. DOI: 10.12968/bjon.2010.19.2.46288
In every other industry, 'the customer is king'- so why should health care be any different? With reference to the Department of Health's newly published legislation, Real Accountability: Guidance on the NHS duty to report on consultation, Alan Glasper examines the importance of patient and carer input into NHS services.
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