A guide to highly effective quality programs.
Spectrum Health System, Grand Rapids, MI, USA.Healthcare financial management: journal of the Healthcare Financial Management Association 01/2010; 64(1):80-7.
To dramatically improve quality while decreasing costs, hospitals should: ensure all executives are vocal and visible supporters of quality improvement; focus the board of directors on quality as a strategic priority; strategically target quality resources to improve care for the majority of patients; use the finance system as the foundation for automated quality reporting; form a strong alliance between the CFO and chief quality officer, with each playing a leadership role in the quality program; rely on a well-executed quality program to improve efficiency and decrease the cost of care.
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