Article

La satisfacción del usuario: un concepto en alza

01/2000;
Source: OAI

ABSTRACT En los últimos años un concepto ha adquirido una notable importancia tanto en el ámbito de los servicios como de las unidades de información, la satisfacción de los usuarios. Nuestro interés en el tema ha suscitado el intento de ayudar a la definición de su marco teórico, para lo cual: presentamos algunos de los aspectos que lo configuran, entre los que destacamos la interesante aportación de la investigadora Rachel Applegate, así como algunos ejemplos de estudios que al respecto del mismo se han efectuado

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