Article

Exaustão emocional: relações com a percepção de suporte organizacional e com as estratégias de coping no trabalho

Estudos de Psicologia (Natal) 01/2002; DOI: 10.1590/S1413-294X2002000100005
Source: DOAJ

ABSTRACT A exaustão emocional é considerada como o fator central do burnout. Diversas pesquisas mostram que características do ambiente de trabalho e do trabalhador estão associadas ao desenvolvimento da exaustão emocional. Este trabalho apresenta os resultados de uma investigação sobre dois aspectos importantes para o estudo da exaustão emocional: a percepção de suporte organizacional (PSO) e o coping no trabalho. 369 trabalhadores responderam uma escala de exaustão emocional, uma de PSO e outra de coping no trabalho. Os fatores gestão de desempenho, sobrecarga, suporte social e ascensão e salários da escala de PSO e o fator escape da escala de coping revelaram-se preditores significativos da dimensão exaustão psicológica da escala de exaustão emocional. A segunda dimensão desta escala, percepção de desgaste, só foi predita significativamente pelos fatores suporte social e sobrecarga da escala de PSO. Recomendações para lidar com a exaustão emocional são apresentadas.

0 Followers
 · 
214 Views
  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: Work is a source of satisfaction for a lot of human necessities, but can also be a source of illness when it has stress risk factors and the worker does not have enough resources to protect himself from these risks. The aim of this study is to verify, among the nursing staff from the Emergency Care of a Health Center School, the occurrence and the sources of stress, the coping strategies used by the staff and the suggestions to reduce work stress. Descriptive study, transversal type, quali-quantitative approach. The data were collected at June and July - 2005. The sample constituted of 37 professionals from the nursing staff that worked in the institution and did the assigned consenting to participate in the study. For the data collection a semi-structured interview was used. For the quantitative data analysis descriptive statistics were used and for the qualitative data analyses the Content Analysis from Bardin was used. 97,4% of the professionals related feeling stressed; suggestions to reduce stress were related to organizational functioning, to work overload and to relationships among staff and with clients. To cope with stress, avoiding strategies, direct and indirect confrontations were used. In the institution referred to, it is necessary to adopt health strategies to reduce stress among professionals.
  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: The study of employee confidence in the organization contributes to understanding the entailment formation with the employing organization. Therefore, this study shows the results of an investigation about a theorical model that includes the following preditors variables: perception of organizational support, affects and resilience, with respect to the employee confidence in the organization. The sample consisted of 160 employees who answered to the valid and reliable instruments. For data analysis we used descriptive statistics, reliability calculation of the measurements and stepwise regression analysis. The results indicated that the main predictor of employee confidence is the perception of organizational support which explained the highest percentage of variance in the criterion variables. Affection was eliminated from all models, while resilience explains a small percentage of confidence in ethical standards. These results are discussed from the perspective of the literature and a research agenda is proposed.
    Estudos de Psicologia (Natal) 08/2012; 17(2):247-254. DOI:10.1590/S1413-294X2012000200008
  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: This study identified factors associated with burnout among physicians at a public hospital in Recife, Brazil. A self-administered questionnaire (socio-demographic characteristics, working conditions and Maslach Burnout Inventory) was completed by 158 physicians (92.4%). Burnout was defined by a superposition of high scores in emotional exhaustion (EE) and depersonalization (DP) and low scores on personal accomplishment at work (PA). Chi-square and Fisher's exact test were used in the analysis and 5.1% had burnout. Female physicians were predominant in the sample (83.5%) especially those for longer than ten years in the profession (81.6%). High levels were found in EE (61.4%) and DP (36.7%) and low levels in PA (13.3%). There was an association between: high EE and "often/always" working very fast and "never/rarely" having enough time for tasks; high level of DP and working ten years in the profession and "often/always" doing tasks very fast; low level of PA and being female and "never/rarely" having enough time for tasks. Burnout and "often/always" working very quickly, "never/sometimes" having enough time for tasks, being male and having no expectation of professional growth. For 37.3%, two of the three dimensions indicate a high propensity to burnout, making transformation in working conditions a priority.
    Ciencia & saude coletiva 04/2013; 18(4):1051-8.