Distilling and managing engineers' experience in construction projects using a pattern approach
ABSTRACT Construction management requires engineers to acquire effectively and efficiently management experience. Most experience management (EM) in the construction industry focuses on explicit experience (such as writing reports and documents). Furthermore, tacit experience is usually more difficult to acquire than explicit experience. This study proposes an After the Issue Review (AIR) approach to acquire experience from engineers involved in construction projects, and effectively enhance experience sharing through a web-based platform. Moreover, an AIR Construction Pattern (AIRCP) scheme is proposed and utilized to codify and edit the acquired experience. The web-based experience management system presents a user-friendly interface of an experience-sharing platform, through which engineers learn valuable tacit experience derived from previous projects. Finally, a case study involving tunnel construction for expressway projects in Taiwan is utilized to validate the proposed approach and demonstrate the effectiveness of experience acquisition and management in construction.
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ABSTRACT: Much knowledge in the Architecture, Engineering and Construction (AEC) industry is experience-based and tacit. Nevertheless, the typical strategy for knowledge management is focused on computer-based approaches for capturing and disseminating explicit knowledge. AEC firms have been successful at collecting and storing explicit information in enterprise databases, but they are poor at knowledge retrieval and exchange. Consequently, AEC professionals find it difficult to reuse core experts' knowledge for highly knowledge-intensive AEC activities. This situation calls for a method for disseminating tacit knowledge from experts' brains to achieve higher quality AEC projects.The primary purpose of this paper is to set a theoretical foundation for clarifying the contribution of experts' tacit knowledge in the AEC industry. The secondary purpose is to describe the concept for prototype software, Dynamic Knowledge Map, that can assist in the reuse of experts' tacit knowledge. Dynamic Knowledge Map is a Web-based knowledge navigator that searches for experts and facilitates communication with those experts by using internet technology. Higher performance levels theoretically can be achieved while accelerating the knowledge transfer processes. Future research will test the suitability of Dynamic Knowledge Map for tacit knowledge utilization in AEC organizations.Automation in Construction. 01/2004;
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ABSTRACT: In a series of books published between 1964 and 1987 (C. Alexander, 1964; 1987; C. Alexander et al., 1975; 1977), Christopher Alexander, an urban planner and architect, has inspired object oriented programmers with his idea of a pattern language, which originally catalogued solutions to common problems faced by any community or individual creating livable structures such as a town or a house. His approach might also help technical communicators polish and perfect our own standard rhetorical structures (such as the procedure, user guide, or reference), viewed as common ways of answering frequent, if virtual questions from our users. Alexander's way of describing age-old patterns such as neighbourhoods, streets, paths, and homes may give us a model for creating our own set of patterns in technical communication, whether or not we adopt some of the eager elaborations offered by folks in the object oriented design worldIEEE Transactions on Professional Communication 07/1999; · 0.66 Impact Factor
- 01/1995; Addison-Wesley.