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    ABSTRACT: With the rise of electronic channels it has become easier for businesses to consult various types of information sources in information-seeking processes. Governments are urged to rethink their role as reliable information source and the roles of their (electronic) service channels to provide efficient service support. This paper addresses how governments may cope with the availability of numerous sources and channels and focuses on similarities, differences and interdependencies between source and channel selection processes. Single and group interviews were held with businesses throughout the Netherlands. The results indicate that some factors influence source and channel choices (e.g., task characteristics), others influence only channel choice (e.g., situational factors, channel characteristics). Source and relationship characteristics uncover interdependencies between both, since these source-related concepts influence channel choices. Further insight is needed to increase our understanding and come to an integrated theory of source and channel choices in information-seeking processes.
    International Review of Administrative Sciences 04/2015; 82(3). DOI:10.1177/0020852314564309 · 0.78 Impact Factor
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    ABSTRACT: This study explored managerial media selection and information evaluation in decisionmaking contexts. Expanding this line of research, this study focused on the perspective of managers when they receive and/or seek information rather than send it across organizations in the oil and gas industry. Findings from 69 interviews indicate that managers (a) prefer to receive trade, product, and service information through multiple media; (b) perceive information received via multiple media to be comprehensible, credible, and relevant to their tasks; but (c) use rich media to seek additional information. Furthermore, managers prefer to use rich media to monitor informational environments when they need information more closely related to issues in their urgent decision-making tasks.
    Management Communication Quarterly 08/1999; 13(1):76-99. DOI:10.1177/0893318999131003 · 0.88 Impact Factor
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    ABSTRACT: Les managers dans la plupart des entreprises doivent faire face à une masse croissante d'information à traiter, ainsi qu'à des problématiques de coordination de plus en plus com-plexes dans les organisations du fait de la multiplication des unités de temps et de lieux. Parmi les outils mis à disposition des managers, le courrier électronique est l'une des pre-mières technologies utilisées et les plus diffusées dans les entreprises. Ce medium apparaît dès lors comme un objet de recherche approprié pour étudier la problématique d'articulation des TIC. Les récents travaux tels que la théorie du millefeuille ont souligné cette superposition des outils de communication dans les organisations sans une réelle logique de cohérence et de complémentarité, amenant alors une augmentation des canaux de communication. Nous chercherons à démontrer que les propriétés émergentes du médium et les usages des utilisateurs constituent une explication quant à la difficulté d'articuler plu-sieurs technologies censées être complémentaires et que le courrier électronique est devenu un point nodal structurant dans le portefeuille technologique des managers.
    01/2010; 34(4). DOI:10.3917/mav.034.0200