Technology and Knowledge Flow: the Power of Networks

Publisher: Chandos Publishing, ISBN: 978-1-84334-646-3

ABSTRACT The early approaches to knowledge management (KM) have focused on knowledge as a thing, because in those days technology focused on codification, but forgot the flow aspects. Now, with social computing, we can also manage flow, although we still need human contact and interaction. Trying to privilege one form over another is a mistake, but an all too common one .
This is a key aspect, and it has provoked the reflections in this book as to how Network Technology (NT) can support, foster and enhance knowledge management, sharing and development processes in professional environments, through the activation of both formal and informal knowledge flows dynamics. Dynamics which are peculiar to a direct formative action (e.g. e-learning) belong to the former type of flow, whilst NT used to access and share both explicit Web knowledge and tacit knowledge stimulated by interactions within online communities belong to the latter type.
Understanding how NT can be made available to such dynamics in the knowledge society is a need that cannot be disregarded, and this need is confirmed by companies’ increasing interest in new forms of software-mediated social interaction. Their interest depends on their wish to speed up both in-house communication and problem-solving processes, and to improve staff knowledge growth.
It is the reason why this book will focus specifically on knowledge flow (KF) processes occurring within networked communities of professionals (NCP) and the associated virtual community tools that foster horizontal dynamics in the management, sharing and development of fresh knowledge. Along this line, a further key issue to be dealt with will be the impact of NT use on both community knowledge flow and NCP performance.
The book is divided into 7 chapters, each of which offers a different point of view on how communication technologies (particularly online ones) can support knowledge flow processes.

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    ABSTRACT: The research and development in Europe of new educational technologies and methodologies is in continuous progress. We are not however seeing at the same time an equally wide diffusion of these technologies and methodologies in organizational contexts (Blain, 2011). In short, there is a quite marked difference between the speed with which research proposes new technologies and methodologies for Technology-Enhanced learning (TEL) and the speed with which the same methodologies and technologies are actually absorbed into daily practices by the end user. One of the most controversial themes of research in Europe today in fact concerns this transferability of TEL-linked practices into organizations, and their subsequent sustainability. In this paper we will attempt to present some of the main conclusions reached by a series of research projects in Europe, which deal specifically with the diffusion of e-learning within organizations. These conclusions indicate the need for a fine balancing of pedagogical/andragogical questions, the organizational/management issues involved in the different e-learning models, and the specific needs linked to their integration into a given context of application.


Available from
May 31, 2014