A qualitative evaluation of New Zealand consumers perception of general practice nurses

BMC Family Practice (Impact Factor: 1.67). 02/2013; 14(1):26. DOI: 10.1186/1471-2296-14-26
Source: PubMed


An important consideration in health service delivery is ensuring that services meet consumer needs and that consumers are satisfied with service delivery. Patient satisfaction can impact on compliance with suggested treatments and therefore impact on health outcomes. Comparatively few studies have explored consumer satisfaction with nurses in general practice.

A sub-group of 18 consumers from a larger quantitative evaluation of consumer satisfaction with New Zealand general practice nurses participated in semi-structured telephone interviews. Interview data was analysed using thematic analysis.

Four major themes emerged from the data. These themes highlighted that, despite confusion experienced by some consumers regarding the practice nurse role, consumers were happy with the level of care provided by them. Consumers felt valued by Practice Nurses and considered them competent and highly knowledgeable. Findings also convey that consumers appreciate the accessibility and financial benefits of utilising the services of practice nurses.

Consumers are highly satisfied with practice nurse service delivery and value their relationships with these health professionals. Consumers revealed that greater clarity around the practice nurse role and their scope of practice may enhance their utilisation. Spreading the message of practice nurses being the right person to deliver care, within their scope of practice, at the right time may have the potential to provide more timely care within the primary care setting.

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Available from: Elizabeth Halcomb, Oct 07, 2015
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    • "The findings here are consistent with the insights gained from a Canadian qualitative study that identified a lack of formal structures for supporting shared care practice and confusion about the roles and responsibilities of physicians, midwifes and nurses as being the essential barriers to inter-professional collaboration [40]. Studies by Halcomb et al. [41] and Pullon et al. [42] revealed a lack of consensus regarding the roles and scope of practice of PHC team members, which decreased PHC potential when responding to the growing demands of chronic care. "
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