Use of the performance diagnostic checklist to select an intervention designed to increase the offering of promotional stamps at two sites of a restaurant franchise
ABSTRACT The performance diagnostic checklist (PDC) was administered to examine the variables influencing the offering of promotional stamps by employees at two sites of a restaurant franchise. PDC results suggested that a lack of appropriate antecedents, equipment and processes, and consequences were responsible for the deficits. Based on these results, an intervention consisting of task clarification, self-monitoring, equipment modification, goal setting, and graphic feedback was implemented and evaluated with a multiple baseline design across settings. The results for restaurant 1 yielded baseline and intervention means of 25% and 72% respectively. The results for restaurant 2 yielded baseline and intervention means of 11% and 80%, respectively. Overall, these results suggest that the PDC is a useful tool for guiding intervention selection for performance deficits which occur across more than one site.
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ABSTRACT: Brief multielement designs were used to examine the effects of specific instructional strategies on accuracy of academic performance during outpatient evaluations of 4 children with learning disorders. Instructional strategies that improved accuracy on academic tasks were identified for all participants. These results suggest that the application of experimental analysis methodologies to instructional variables may facilitate the identification of stimulus prompts that are associated with enhanced academic performance.Journal of Applied Behavior Analysis 02/1996; 29(3):397-401. · 1.19 Impact Factor
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ABSTRACT: Conducting a functional assessment and/or analysis of the variable(s) maintaining problem behavior has become best practice in applied behavior analysis, yet neither scientists nor practitioners of OBM report engaging in such behavior in a formal manner. Before offering a model from which organizational functional assessment measures could be based and anecdotes from an actual organizational case in which such an approach was utilized, the authors describe three forms of functional assessment used in applied behavior analysis and explain three potential reasons why OBM has not yet adopted the use of such techniques.Journal of Organizational Behavior Management 01/1999; 19(2):59-87. · 1.23 Impact Factor
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ABSTRACT: A functional assessment procedure, which was designed to identify insufficient skills that may have been responsible for employee performance problems, was administered to four foremen employed in a large construction organization. Results of this assessment procedure identified two skill areas, product knowledge and data entry, as deficient. Based on these results, an intervention targeting these performance deficits was implemented. During intervention, instructional and measurement procedures based on Precision Teaching and designed to increase rates of accurate responding were employed. A pair of multiple baseline designs across participants was used to evaluate intervention effectiveness. The intervention resulted in improved skills among all participants. Results suggest that the methods used in this study are a costeffective way of empirically identifying performance deficits and training skills in organizations. Implications for the field of Organizational Behavior Management are discussed and suggestions for future research are provided.Journal of Organizational Behavior Management - J ORGAN BEHAV MANAGE. 01/2005; 25(2):1-36.