In The Netherlands, Rich Interaction Among Professionals Conducting Disease Management Led To Better Chronic Care

Health Affairs (Impact Factor: 4.97). 11/2012; 31(11):2493-500. DOI: 10.1377/hlthaff.2011.1304
Source: PubMed


Disease management programs based on the Chronic Care Model are expected to improve the quality of chronic care delivery. However, evidence to date for such improvement and how it is achieved is scarce. In 2010 and again in 2011, we surveyed professionals in twenty-two primary care practices in the Netherlands that had implemented the Chronic Care Model of disease management beginning in 2009. The responses showed that, over time, chronic illness care delivery improved to advanced levels. The gains were attributed primarily to improved relational coordination-that is, raising the quality of communication and task integration among professionals from diverse disciplines who share common objectives. These findings may have implications for other disease management efforts by collaborative care teams, in that they suggest that diverse health care professionals must be strongly connected to provide effective, holistic care.

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Available from: Anna P Nieboer, Oct 09, 2015
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    • "This triggered many new approaches for providing continuous, integrated, pro-active and patient-centred care by a multidisciplinary team of care providers in order to improve health outcomes and reduce costs. There is evidence that these approaches improve the quality of the care as measured by process indicators like coordination of care, communication between caregivers, patient satisfaction, provider adherence to guidelines, and patient adherence to treatment recommendations [2]. However, there is debate about the impact on health outcomes and efficiency improvements, a debate complicated by large differences in study designs, outcome metrics and target populations across studies [3] as well as cultural and political barriers to evaluation [4]. "
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    ABSTRACT: Objectives The aim of the study was to investigate the changes in costs and outcomes after the implementation of various disease management programs (DMPs), to identify their potential determinants, and to compare the costs and outcomes of different DMPs. Methods We investigated the 1-year changes in costs and effects of 1,322 patients in 16 DMPs for cardiovascular risk (CVR), chronic obstructive pulmonary disease (COPD), and diabetes mellitus (DMII) in the Netherlands. We also explored the within-DMP predictors of these changes. Finally, a cost-utility analysis was performed from the healthcare and societal perspective comparing the most and the least effective DMP within each disease category. Results This study showed wide variation in development and implementation costs between DMPs (range:€16;€1,709) and highlighted the importance of economies of scale. Changes in health care utilization costs were not statistically significant. DMPs were associated with improvements in integration of CVR care (0.10 PACIC units), physical activity (+0.34 week-days) and smoking cessation (8% less smokers) in all diseases. Since an increase in physical activity and in self-efficacy were predictive of an improvement in quality-of-life, DMPs that aim to improve these are more likely to be effective. When comparing the most with the least effective DMP in a disease category, the vast majority of bootstrap replications (range:73%;97) pointed to cost savings, except for COPD (21%). QALY gains were small (range:0.003;+0.013) and surrounded by great uncertainty. Conclusions After one year we have found indications of improvements in level of integrated care for CVR patients and lifestyle indicators for all diseases, but in none of the diseases we have found indications of cost savings due to DMPs. However, it is likely that it takes more time before the improvements in care lead to reductions in complications and hospitalizations.
    Cost Effectiveness and Resource Allocation 07/2014; 12(1):17. DOI:10.1186/1478-7547-12-17 · 0.87 Impact Factor
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    • "In addition to collecting demographic data, the questionnaire incorporated the Assessment of Chronic Illness Care short version (ACIC-S) to assess the quality of chronic care delivery (Cramm & Nieboer, 2012a; Cramm, Strating, Tsiachristas, & Nieboer, 2011; Cramm et al., 2013). The ACIC-S is one of the first comprehensive tools developed for the assessment of chronic care organization across disease populations, in contrast to traditional diseasespecific tools such as glycated hemoglobin levels, productivity measures (e.g., number of patients seen), or process indicators (e.g., percentage of diabetic patients receiving foot exams). "
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    ABSTRACT: Empirical evidence on sustainability of programs that improve the quality of care delivery over time is lacking. Therefore, this study aims to identify the predictive role of short and long term improvements in quality of chronic care delivery on program sustainability. In this longitudinal study, professionals [2010 (T0): n=218, 55% response rate; 2011 (T1): n=300, 68% response rate; 2012 (T2): n=265, 63% response rate] from 22 Dutch disease-management programs completed surveys assessing quality of care and program sustainability. Our study findings indicated that quality of chronic care delivery improved significantly in the first 2 years after implementation of the disease-management programs. At T1, overall quality, self-management support, delivery system design, and integration of chronic care components, as well as health care delivery and clinical information systems and decision support, had improved. At T2, overall quality again improved significantly, as did community linkages, delivery system design, clinical information systems, decision support and integration of chronic care components, and self-management support. Multilevel regression analysis revealed that quality of chronic care delivery at T0 (p<0.001) and quality changes in the first (p<0.001) and second (p<0.01) years predicted program sustainability. In conclusion this study showed that disease-management programs based on the chronic care model improved the quality of chronic care delivery over time and that short and long term changes in the quality of chronic care delivery predicted the sustainability of the projects.
    Social Science [?] Medicine 01/2014; 101:148-54. DOI:10.1016/j.socscimed.2013.11.035 · 2.89 Impact Factor
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    • "These findings have implications for quality improvement efforts by collaborative care teams such as in transitional care where professionals from various occupational backgrounds have to work together to improve quality of care delivery. Diverse health care professionals must be strongly connected to provide effective, holistic care [33], which may also have contributed to improvement in transitional care in this study. "
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    ABSTRACT: The purpose of this study was to describe the interventions implemented in a quality improvement programme to improve transitional care and evaluate its effectiveness in reducing bottlenecks as perceived by professionals and improving chronically ill adolescents' experiences with care delivery. This longitudinal study was undertaken with adolescents and professionals who participated in the Dutch 'On Your Own Feet Ahead!' quality improvement programme. This programme followed the Breakthrough Series improvement and implementation strategy.A total of 102/128 (79.7%) professionals from 21 hospital teams filled out a questionnaire at the start of the programme (T0), and 79/123 (64.2%; five respondents had changed jobs) professionals completed the same questionnaire 1 year later (T1). Seventy-two (58.5%) professionals from 21 teams returned questionnaires at both time points. Of 389 and 430 participating adolescents, 36% and 41% returned questionnaires at T0 and T1, respectively. We used descriptive statistics and two-tailed, paired t-tests to investigate improvements in bottlenecks in transitional care (perceived by professionals) and care delivery (perceived by adolescents). Professionals observed improvement in all bottlenecks at T1 (vs. T0; p < 0.05), especially in the organisation of care, such as the presence of a joint mission between paediatric and adult care, coordination of care, and availability of more resources for joint care services. Within a 1-year period, the transition programme improved some aspects of patients' experiences with care delivery, such as the provision of opportunities for adolescents to visit the clinic alone (p < 0.001) and to decide who should be present during consultations (p < 0.05). This study demonstrated that transitional care interventions may improve the organisation and coordination of transitional care and better prepare adolescents for the transition to adult care within a 1-year period. By setting specific goals based on experiences with bottlenecks, theBreakthrough approach helped to improve transitional care delivery for adolescents with chronic conditions.
    BMC Health Services Research 01/2014; 14(1):47. DOI:10.1186/1472-6963-14-47 · 1.71 Impact Factor
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