The UCSF Client Satisfaction Scales: I. Client Satisfaction Questionnaire-8 and Service Satisfaction Scale-30.

In book: The Use of Psychological Testing for Treatment Planning and Outcome Assessment, Edition: 3rd, Chapter: The UCSF Client Satisfaction Scales: I. Client Satisfaction Questionnaire-8 and Service Satisfaction Scale-30, Publisher: New Jersey: Lawrence Erlbaum Associates, Editors: M. Maruish


describes two consumer satisfaction scales [the Client Satisfaction Questionnaire-8 (CSQ-8) and the Service Satisfaction Scale-30 (SSS)] that have found increasing use in both primary care medical and mental health treatment settings / the SSS . . . was designed specifically as a multifactorial scale assessing several components of satisfaction with either health or mental health outpatient services

the basic purpose of both scales is to provide efficient, sensitive, and reasonably comprehensive measures of patient or client (consumer) satisfaction with services received / both measures may be considered objective self-report questionnaires / [focuses] on their use for treatment outcome assessment as indices of service system effectiveness from the client's perspective / [considers] some potential applications for treatment planning (PsycINFO Database Record (c) 2012 APA, all rights reserved)

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Available from: C. Clifford Attkisson, Sep 05, 2014
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