Generalized expectancies for interpersonal trust.
ABSTRACT Describes results of a program of research on interpersonal trust, defined as belief in social communications. Construction of a scale for measuring individual differences, construct validity studies, and investigations of antecedents of trust, correlates of trust, and changes of college student trust are included. The evidence supports the hypothesis of (a) stable individual differences in a generalized expectancy for interpersonal trust, and (b) the feasibility of studying such trust under a variety of conditions. (29 ref.) (PsycINFO Database Record (c) 2012 APA, all rights reserved)
- Early Education and Development 01/2014; 25(5):601-618. · 0.84 Impact Factor
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ABSTRACT: Purpose – The purpose of this study is to address the role of high- and low-consequence exchanges in the relationship between trust and its antecedents (i.e., affective and cognitive elements) and consequences (i.e., positive WOM and search for second opinion intentions) in the context of the provision of medical services. Design/methodology/approach – We performed a survey with 681 patients from a large hospital. The data were analyzed through a multigroup structural equation approach. Findings – Findings show that during service encounters affective aspects have greater impact on consumer trust in situations of high-consequence than in low-consequence exchanges, while cognitive aspects have greater impact when consequences are low than when they are high. In addition, the authors found that the more severe the consequences, the greater the impact of trust on positive WOM and search for second opinion intentions. Originality/value – This study is the first to consider the exchange consequences as an important moderator of the relationship between trust and affection and cognition elements involved in client-service provider encounters. Overall, the findings show higher importance of affective aspects (compared to cognitive aspects) for the formation of trust, in situations in which the individual perceives the consequences of their exchanges as severe.Journal of Services Marketing 01/2015; 29(1):26-37. · 0.62 Impact Factor
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ABSTRACT: Governments worldwide engage in open government initiatives for making their data and related information available to the public. But the success of open government is contingent upon the public's willingness to use and exploit these data sets. Governments need to have a clear understanding of the factors impacting users' intentions to make use of their open government offerings. In this paper, we answer the following research question: What factors influence the intention to use open government services and offerings? We empirically analyze an online survey, which was administered in six countries in 2013 with over 6.000 valid responses. Our research model builds on TAM and UTAUT. The results of our analysis indicate that perceived advantage, perceived ease of use, geographical closeness of topic and political activity directly influence the intention to use open government. Trust of Internet and perceived risks appear to have no direct impact on open government usage.48th Annual Hawaii International Conference on System Sciences, Kauai; 01/2015