Article

‘Generalized Expectancies of Interpersonal Trust’

American Psychologist (Impact Factor: 6.87). 04/1971; 26(5):443-452. DOI: 10.1037/h0031464

ABSTRACT Describes results of a program of research on interpersonal trust, defined as belief in social communications. Construction of a scale for measuring individual differences, construct validity studies, and investigations of antecedents of trust, correlates of trust, and changes of college student trust are included. The evidence supports the hypothesis of (a) stable individual differences in a generalized expectancy for interpersonal trust, and (b) the feasibility of studying such trust under a variety of conditions. (29 ref.) (PsycINFO Database Record (c) 2012 APA, all rights reserved)

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    • "Because of the lack of physical proximity in the m-commerce setting, disposition to trust essentially impacts and directly affects the formation of trust. In an unfamiliar or new service situation, potential users who have insufficient information may vary in their readiness to trust m-commerce facilities (Mayer et al., 1995; McKnight et al., 1998; Rotter, 1971). Thus, since the current study focuses on factors that formed trust, disposition to trust is included as one of trust antecedents, stated properly, the replication should be tested as: R5: Consumer's disposition to trust will positively affect trust of services. "
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    ABSTRACT: Trust is important for fostering successful relationships, reducing uncertainty and risk, and increasing willingness to purchase. This study tests the replications in the mobile banking (m-banking) industry and the influence of trust on purchase intention via investigating the relationships between disposition to trust, and trust antecedents to trust in forming trust in m-banking services, which in turn leads to behavioral intention to adopt those services. In spite of numerous studies being focused on the critical role of trust in recent decades, the topic of multidimensional trust antecedents in m-banking, as well as the effects of disposition to trust on m-banking adoption intention has been relatively neglected. Based on the data collected in Taiwan, the results reveal significant positive relationships between disposition to trust, trust antecedents, and trust. Meanwhile, the relationship between trust and behavioral intention are positively significant. Contributions and managerial implications are discussed.
    Service Industries Journal 07/2015; 35(10). DOI:10.1080/02642069.2015.1047827 · 2.58 Impact Factor
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    • "An important debate in the trust/distrust literature centers on the treatment of trust and distrust as either single constructs or two distinct phenomena. Early research on trust considered trust and distrust to be opposites on a continuum (e.g., Rotter, 1971; Stack, 1988), a perspective called the dichotomous view, and that perspective continues to be adhered to in some research (e.g., Lewicki et al., 1998; Schul et al., 2008). The traditional, dichotomous view assuming that trust and distrust can be accurately measured as opposite ends of the same has led to the widespread interpretation that high levels of trust represent low levels of distrust, and vice versa (Tardy, 1988; Torkzadeh & Dhillon, 2002; Walczuch & Lundgren, 2004). "
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    ABSTRACT: The debate on the benefits of trust or distrust in groups has generated a substantial amount of research that points to the positive aspects of trust in groups, and generally characterizes distrust as a negative group phenomenon. Therefore, many researchers and practitioners assume that trust is inherently good and distrust is inherently bad. However, recent counterintuitive evidence obtained from face-to-face (FtF) groups indicates that the opposite might be true; trust can prove detrimental, and distrust instrumental, to decision-making in groups. By extending this argument to virtual teams (VTs), we examined the value of distrust for VTs completing routine and non-routine decision tasks, and showed that the benefits of distrust can extend to short-term VTs. Specifically, VTs seeded with distrust significantly outperformed all control groups in a non-routine decision-making task. In addition, we present quantitative evidence to show that the decision task itself can significantly affect the overall levels of trust/distrust within VTs. In addition to its practical and research implications, the theoretical contribution of our study is that it extends to a group level, and then to a VT setting, a theory of distrust previously tested in the psychology literature in the context of completing non-routine and routine decision tasks at an individual level.
    Group Decision and Negotiation 06/2015; 24(4):723-752. DOI:10.1007/s10726-014-9410-x · 1.25 Impact Factor
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    • "Therefore, trust is important in shaping reliable and socially accepted behaviour within a situation where there is an absence of workable rules. The extant online knowledge sharing literature shows that trust conceptualization depends upon the situation in which it is being considered (Rotter, 1971). Different sub-dimensions of trust are required to influence different stages of knowledge sharing (Chiu et al., 2006; Hsu, Ju, Yen, & Chang, 2007). "
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    ABSTRACT: International Journal of Information Management j o u r n a l h o m e p a g e : w w w . e l s e v i e r . c o m / l o c a t e / i j i n f o m g t a b s t r a c t Although continuous knowledge sharing behaviour is acknowledged as important by scholars, the under-standing of what influence this continuous behaviour remains limited. Thus, this paper fills the gap by examining the mediating role of identification trust and affective commitment on members' continuous knowledge sharing intention within business online communities. 220 experienced online community members participated in the web survey. Structural equation modelling technique is used to analyze the data together with Baron and Kenny's (1986) mediating analysis procedure. The research findings reveal that, besides user's level of satisfaction, continuous knowledge sharing intention is partially mediated by affective commitment and identification trust. This paper ends by providing some insights on how to encourage continuous knowledge sharing intention within business online communities from the per-spective of commitment-trust theory. Understanding the determinants of this behaviour is important as it helps to build an active community and also provides the opportunities for consumers to channel their ideas and suggestions in co-creating the products in which they are interested in.
    International Journal of Information Management 04/2015; 35(2):145-151. DOI:10.1016/j.ijinfomgt.2014.11.001 · 2.04 Impact Factor
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