Article

Communicating with dying patients: a time to listen more than talk.

University of Worcester, UK.
British journal of community nursing 08/2012; 17(8):369. DOI: 10.12968/bjcn.2012.17.8.369
Source: PubMed

ABSTRACT Effective communication is central to showing empathy at the end of someone's life, yet it is also perhaps the most difficult skill to get right. As a result, communication is one of the aspects of care that patients most often complain about (Healthcare Commission, 2007). It is widely accepted that effective communication is resource and time-intensive, although the benefits tend to outweigh these perceived drawbacks. More importantly, poor communication can have an impact on patients' decision-making in preparation for death.

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