An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model
ABSTRACT The objective of this research is to test the theory and causal performance linkages implied by the Malcolm Baldrige National Quality Award (MBNQA). The survey instrument used a comprehensive set of 101 questions that were directly tied to specific criteria in the 1995 MBNQA Criteria. Results reported here represent the first published article that tests the MBNQA performance relationships and causal model using comprehensive measurement and structural models.In general, our research concludes that (1) The underlying theory of the MBNQA is supported that “leadership drives the system that causes results”; (2) Leadership is the most important driver of system performance; (3) Leadership has no direct effect on Financial Results but must influence overall performance “through the system”; (4) Information and Analysis is statistically the second most important Baldrige category; (5) the Baldrige category, Process Management, is twice as important when predicting customer satisfaction as when predicting financial results; and (6) a modified “within system” set of five Baldrige causal relationships is a good predictor of organizational performance.
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ABSTRACT: This study analyzes the Management Practices and Results constructs from several ISO 9001:2000 certified and non-certified organizations in the Brazilian leather-footwear chain in order to identify possible differences in performance between those and to determine the Motivation construct that led these organizations to attain the certification. To achieve these objectives, a research survey was made by sending out an invitation by e-mail to complete a suitable questionnaire on the Internet. We received 130 replies, 45 from certified organizations and 85 from non-certified organizations. A validation process of the questionnaire was carried out. The factors extracted of the constructs presented positive and significant correlations in the certified organizations. These organizations also performed better in Management Practices and obtained superior Results than those of the non-certifiedorganizations. It is suggested that the non-certified companies in the Brazilian leather-footwear chain should develop a specific motivation to obtain the ISO 9001:2000 certification in order to improve their businesses. The outcome of the research favors the implementation of such joint policies for quality along the value chain to improve industry competitiveness.Brazilian Journal of Operations & Production Management. 01/2010;
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ABSTRACT: The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.Administrative Sciences. 01/2012; 2(1):63-81.
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ABSTRACT: This paper investigates the effect of foreign direct investment (FDI) in Jordan on the improvement of mass customization capability in the Jordanian manufacturing companies focussing on the technology transfer factor. Analysis of data collected from 242 manufacturing companies revealed that increases in FDI did improve mass customization capability in the Jordanian manufacturing sector. The results suggest that FDI facilitates the transfer of technology to Jordanian partner manufacturers, enhancing all manufacturing capabilities but particularly those related to mass customization, the focus of this study. As such, this study should have a direct effect on encouraging scholars and researchers to investigate the longitudinal effects of FDI on the manufacturing sector as a whole.International Research Journal of Finance and Economics 01/2012;