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El uso de las tecnologías de la información en el sector hotelero

Escola Universitària de Turisme, Universitat de Girona
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    ABSTRACT: Business and technology evolution, globalisation and competitiveness improvement, are factors leading organizations to adopt last generation technology, therefore creating heterogeneous technical environments in most cases. Thus, the technical issue of Information Systems (IS) integration became more and more complex due to the need to share data and functionalities among several systems. And this is a challenge in what flexibility and adaptability are concerned. This paper has the objective of focus the problem in the context of ERP (Enterprise Resource Planning) systems, in particular in the sector of hospitality industry, through a case study developed in Portugal, discussing strategies towards application integration projects.
    01/2014; 16. DOI:10.1016/j.protcy.2014.10.067
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    ABSTRACT: Enterprise Resource Planning systems (ERP) have emerged as solutions oriented to manage organization's resources in an integrated way. They allowed the automation of its department's activities, made information available to users at the right time, supporting more accurately their decision-making needs. However, although the implementation of these systems has brought considerable benefits to users, they don’t cover all processes from all industries. Many organizations have recognized this limitation, and consequently felt the need to implement specific solutions to their industry, sector or line of business. From the collected case study business drivers and objectives, we then analyzed the advantages and limitations of ERP Systems in the hospitality industry, in order to understand how this industry uses ERP Systems and solves the challenge of integrating information spread through several heterogeneous information systems.
    01/2012; 5:264–272. DOI:10.1016/j.protcy.2012.09.029
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    ABSTRACT: ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration problems. These problems are felt in the hospitality industry just as much as in any other industry. Implementing an ERP system may imply deep modifications in structure, business processes and even the culture of an organization. Despite some drawbacks, the benefit of these kind of IT (Information Technology) systems are numerous and may bring important contributes to increase business competitiveness. In order to achieve the expected benefits there are some critical success factors that have to be closely looked at. The purpose of this paper (supported by a case study of a Portuguese group of companies) is to identify the major success factors when using this kind of systems in the hospitality industry, as well as factors that may obstruct organizations from being competitive. Another goal is to provide some recommendations for organizations of the same type.

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May 27, 2014