Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views
ABSTRACT As users of government services, citizens spend much of their time in transit between government agencies acting in different
roles with varying responsibilities. Government agencies are providers of services virtually connected, but with limited actual
integration in practice. We believe that by allowing citizens more direct access to ongoing processes in which they are involved,
it could improve service delivery from the perspective of citizen and the government organization alike. In this paper we
discuss the concept of citizen-centric process views, a conceptual architecture providing channel independent support for
knowledge management and monitoring of cross-organizational service delivery in transformational government. We will set the
stage for the discussion of requirements for the next generation government infrastructures and the surrounding organizations
in order to support delivery of adaptive and evolving government services.
Keywordse-government-services-knowledge management-workflow-evolving IS
Conference Proceeding: Interactive Models for Supporting Networked Organisations.[show abstract] [hide abstract]
ABSTRACT: This paper presents a novel approach to the development and operation of dynamic networked organization. The approach is based on the idea of using interactive models. Interactive models are visual models of enterprise aspects that can be viewed, traversed, analyzed, simulated, adapted and executed by industrial users as part of their work. The approach was developed in the EXTERNAL-project, where experiences from three case studies were used as a basis for validation and further enhancement of the approach in follow-up projects. The main innovative contributions include an environment to support concurrent modelling, meta-modelling, management and performance of work, integrated support for planned and emergent processes, and customisable model- and process-driven integration.Advanced Information Systems Engineering, 16th International Conference, CAiSE 2004, Riga, Latvia, June 7-11, 2004, Proceedings; 01/2004
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ABSTRACT: Electronic government (e-government) initiatives are pervasive and form a significant part of government investment portfolio in almost all countries around the world. However, understanding of what is meant by e-government is still nascent and becomes complicated because the construct means different things to different people. Consequently, the conceptualization and implementation of e-government programs are diverse and are often difficult to assess and compare across different contexts of application. This paper addresses the following key question: Given the wide variety of visions, strategic agendas, and contexts of application, how may we assess, categorize, classify, compare, and discuss the e-government efforts of various government administrations? In answering this question, we propose a generic e-government framework that will allow for the identification of e-government strategic agendas and key application initiatives that transcend country-specific requirements. In developing the framework, a number of requirements are first outlined. The framework is proposed and described; it is then illustrated using brief case studies from three countries. Finally, findings and limitations are discussed.JGIM. 01/2005; 13:1-30.
Conference Proceeding: Managing inter-organisational workflows in eGovernment services.[show abstract] [hide abstract]
ABSTRACT: E-government refers to the use of ICTs to promote more efficient and effective government services, allow greater public access to information and make government more accountable to citizens. Though e-government initiatives are common in most countries, getting the claimed benefits of e-government has not been easy for various technological as well as organisational reasons. In addition to government structures and ICT systems, government processes have played a very significant role in bringing e-government success. Unfortunately most government services involve processes carried out by multiple government agencies and have poor performance due to poor coordination among various agencies. This paper analyses such inter-organisational processes (IOPs) for improving their workflows and develops a framework for workflow management in such processes. Further it describes the concept of 'public process' as an effective workflow management tool, and explains its application through a case study.Proceedings of the 6th International Conference on Electronic Commerce, ICEC 2004, Delft, The Netherlands, October 25-27, 2004; 01/2004