Conference Paper

A Situation-Based Dialogue Management using Dialogue Examples

Dept. of Comput. Sci. & Eng., Pohang Sci. & Technol. Univ.
DOI: 10.1109/ICASSP.2006.1659959 Conference: Acoustics, Speech and Signal Processing, 2006. ICASSP 2006 Proceedings. 2006 IEEE International Conference on, Volume: 1
Source: IEEE Xplore

ABSTRACT In this paper, we present POSTECH Situation-Based Dialogue Manager (POSSDM) for a spoken dialogue system using both example- and rule-based dialogue management techniques for effective generation of appropriate system responses. A spoken dialogue system should generate cooperative responses to smoothly control dialogue flow with the users. We introduce a new dialogue management technique incorporating dialogue examples and situation-based rules for the electronic program guide (EPG) domain. For the system response generation, we automatically construct and index a dialogue example database from the dialogue corpus, and the proper system response is determined by retrieving the best dialogue example for the current dialogue situation, which includes a current user utterance, dialogue act, semantic frame and discourse history. When the dialogue corpus is not enough to cover the domain, we also apply manually constructed situation-based rules mainly for meta-level dialogue management. Experiments show that our example-based dialogue modeling is very useful and effective in domain-oriented dialogue processing

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