The use of a preference disaggregation method in energy analysis and policy making
ABSTRACT Following the oil crisis, most developed countries have increasingly implemented measures for energy conservation and fuels substitution aimed at decreasing the energy intensities of their economies. These efforts have been further augmented during the eighties due to growing awareness of adverse effects of energy use on the environment. The measures and their effectiveness differ greatly from country to country, without clear identification of the relevant cause–effect relations. We examine this issue by using a multicriteria decision aid (MCDA) method based on preference disaggregation analysis. The method used is the UTADIS (UTilités Additives DIScriminantes) method that has already been widely applied for financial management. The problem examined in this paper has been formulated following the segmentation approach where a number of countries are grouped into a set of predefined classes according to their energy intensities. The UTADIS method proceeds to the estimation of a set of additive utility functions referring to various indices characterizing the economic and energy structure of each country. The analysis is performed at 3 distinct points in time in order to check for consistency of results and investigate time-dependent phenomena. The results show to what extent each of the examined characteristics influences the countries' energy effectiveness and may be further exploited in energy-policy making. They confirm that the UTADIS method is a powerful tool for examination of a wide range of real decision situations.
- SourceAvailable from: Fotis Kitsios[Show abstract] [Hide abstract]
ABSTRACT: The purpose of this study is to gain insight into criteria that contribute to the success in new service development (NSD) projects in the hospitality economy. The results of the exploratory study are conducted in a precise predictive model for the successful hotel services. The analysis is based on data collected via in depth structured interview with questionnaires from hotel managers knowledgeable about NSD in their organization. A multicriteria methodology is used to examine the potential of a predictive model for successful NSD projects in the hotel sector. A comparative analysis with other popular classification methods is also performed.Operational Research 01/2009; 9(1):17-33. DOI:10.1007/s12351-008-0025-3
Article: COMMENTS ON THE OCTUPOLE MODE
- [Show abstract] [Hide abstract]
ABSTRACT: The book is aiming to present methodological approaches and perspectives of the customer satisfaction problem. It consists of 9 chapters, the first one devoted to the problem statement including a short historical review. Chapter 2 presents alternative approaches and related consumer behavioral models. In the third chapter quality-based approaches for the satisfaction measurement and analysis are described. Chapter 4 is devoted to the development of the multicriteria method MUSA aiming at measuring and analysing customer satisfaction. Extensions of this method are presented in Chapter 5 whereas Chapter 6 refers to advanced topics of the MUSA method. Chapter 7 is devoted to customer satisfaction surveys and barometers. Chapter 8 presents applications of the MUSA method in the real-world customer satisfaction surveys. In Chapter 9 applications of information technologies for solving the customer satisfaction problem are presented . All the chapters contain illustrating graphics and references to the related works.