The relation of requirements uncertainty and stakeholder perception gaps to project management performance

Department of Information Management, Department of Management Information Systems, University of Central Florida, Orlando, FL 32816-1400, United States; University of Colorado, College of Business and Administration, P.O. Box 7150, Colorado Springs, CO 80933-7150, United States; Department of Information Management, National Sun Yet-Sen University, 70, Lienhai Rd., Gushan District, Kaohsiung 804, Taiwan
Journal of Systems and Software 01/2009; DOI: 10.1016/j.jss.2008.11.833
Source: DBLP

ABSTRACT Researchers consider requirements uncertainty as a problem to be addressed during information system development by choosing an appropriate strategy to mitigate the uncertainty. However, this strategy avoids addressing issues present at the start of a project. Those include differences in perception between two prominent stakeholders: users and developers. The problems caused by this perception gap are demonstrated to be at least as significant as components of requirements uncertainty. A model is developed and empirically tested that shows a good portion of residual performance risks in a project are explained by perception gaps. These gaps present a new opportunity to address difficulties in a project before the development efforts begin.

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