Management of information technology and quality performance in health care facilities

University of Pittsburgh, USA
International Journal of Applied Quality Management 01/1999; 2(2):251-269. DOI: 10.1016/S1096-4738(99)80093-1


The objective of this research was to investigate the moderating effect of information technology (1T) infrastructure on the relationship between health care information management and quality performance within health care departments. The variables that were measured included both management and customer perceptions of quality, management of health care information (MOHCI), and IT infrastructure. This research focused on the determinants of departmental quality. The study conceptualized and developed measures for quality, MOHCI, and IT infrastructure variables. A significant relationship was observed between the management of health care information and quality performance. IT infrastructure exhibited a direct, rather than a moderating, effect on quality performance. The research also found/ that significant differences exist between customer and manager perceptions of quality.

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Available from: James Rodger, Jul 28, 2015
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    • "Hardware, software networks, and databases comprise the major components of information technology that gather, store, and disseminate information about quality. The integration, standardization, and sophistication of these components significantly improve the capabilities of organizational information systems [9]. Tenkasi and Boland (1996) state that information technologies are increasingly playing an integrative role in knowledge-intensive firms as a way of achieving mutual learning. "
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    ABSTRACT: Previous studies have investigated the effects of the use of information technologies with organizational variables on firm performance. Some of these organizational variables are the firm size, the business strategy and the architecture of information technology. The main contribution of this study is to investigate the impact of firm size, information system and the technological architecture associated with prospector strategy on performance of firms operating in Isparta, in Turkey. The technological architecture was identified for the profiles of technological deployment by Croteau and Bergeron (2001). This study also focuses on the interactions between firm size, prospector strategy, technological architecture and firm performance. The main aim of this study is to identify the relationships between firm size and the technological architecture on prospector strategy that support the firm performance best. In this study the technological architecture was identified. The firm size has been measured in terms of employment. Today, environmental conditions (rapid change, technological development, globalization, etc.) offer many opportunities to firms. For this reason, the strategic activity has been taken as prospector. The firm performance is based on the sales growth and profitability.
    Procedia - Social and Behavioral Sciences 12/2011; 24:854–869. DOI:10.1016/j.sbspro.2011.09.114
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    • "Very few studies examining the benefi ts of IT have explored this relationship across institutions. Among the studies that included more than one organization was Rodger et al.'s (1999) study that examined whether management of information technology was associated with quality performance in ten healthcare facilities. They found that managers' and customers' perceptions of quality were both positively related to health information management. "
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    ABSTRACT: Compared to organizations in other industries, hospitals are slow to adopt information technology (IT). Those planning for system implementation must understand the barriers to IT adoption which, in healthcare, include the relatively high acquisition and maintenance costs of sophisticated administrative and clinical information systems. Understanding the overall business case is particularly important for hospital IT planners. This paper describes the literature that examines benefits from using health IT. In addition, we focus on a series of studies conducted in Florida that provide generalizable evidence regarding the overall business case associated with hospital adoption for information systems. These studies focus broadly on the improved financial, operational, and clinical performance associated with IT.
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