Article

Management of information technology and quality performance in health care facilities

University of Pittsburgh, USA; Parag C. Pendharkar; Pennsylvania State Capital College, USA; David J. Paper; Utah State University, USA
International Journal of Applied Quality Management DOI:10.1016/S1096-4738(99)80093-1 pp.251-269

ABSTRACT The objective of this research was to investigate the moderating effect of information technology (1T) infrastructure on the relationship between health care information management and quality performance within health care departments. The variables that were measured included both management and customer perceptions of quality, management of health care information (MOHCI), and IT infrastructure. This research focused on the determinants of departmental quality. The study conceptualized and developed measures for quality, MOHCI, and IT infrastructure variables. A significant relationship was observed between the management of health care information and quality performance. IT infrastructure exhibited a direct, rather than a moderating, effect on quality performance. The research also found/ that significant differences exist between customer and manager perceptions of quality.

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Keywords

customer perceptions
 
departmental quality
 
determinants
 
health care departments
 
health care information
 
health care information management
 
information technology
 
manager perceptions
 
measures
 
moderating effect
 
quality performance
 
significant relationship
 
study conceptualized
 
variables