Article

Competing through service: Insights from service-dominant logic

Foster College of Business Administration, Bradley University, 1501 West Bradley Avenue, Peoria, IL 61625, United States
Journal of Retailing (Impact Factor: 2.75). 01/2007; DOI: 10.1016/j.jretai.2006.10.002

ABSTRACT Service-dominant logic (S-D logic) is contrasted with goods-dominant (G-D) logic to provide a framework for thinking more clearly about the concept of service and its role in exchange and competition. Then, relying upon the nine foundational premises of S-D logic [Vargo, Stephen L. and Robert F. Lusch (2004). “Evolving to a New Dominant Logic for Marketing,” Journal of Marketing, 68 (January) 1–17; Lusch, Robert F. and Stephen L. Vargo (2006), “Service-Dominant Logic as a Foundation for Building a General Theory,” in The Service-Dominant Logic of Marketing: Dialog, Debate and Directions. Robert F. Lusch and Stephen L. Vargo (eds.), Armonk, NY: M.E. Sharpe, 406–420] nine derivative propositions are developed that inform marketers on how to compete through service.

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Available from: Stephen L. Vargo, Jun 12, 2015
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