Article

Emotional intelligence profiles of nurses caring for people with severe behaviour problems

Department of Clinical Psychology, University of Nijmegen, P.O. Box 9104, Nijmegen 6500 HE, The Netherlands
Personality and Individual Differences DOI:10.1016/j.paid.2004.03.019

ABSTRACT This paper reports on a two-year longitudinal study on the emotional intelligence profiles of 380 nurses caring for clients with highly frequent and extremely severe behaviour problems. The aim was to identify emotional intelligence cluster types for those nurses reporting the fewest symptoms of burnout, the least absenteeism due to illness, and the least job turnover. A repeated measures ANOVA was undertaken using a 0.05 level of significance. The fewest symptoms of burnout were reported by female nurses with relatively high emotional intelligence profiles and relatively low social skills. Males with higher problem-solving and stress-tolerance skills also showed less burnout. No specific cluster types with a significant relation to absenteeism due to illness or job turnover could be identified.

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Keywords

absenteeism
 
burnout
 
emotional intelligence cluster types
 
emotional intelligence profiles
 
female nurses
 
fewest symptoms
 
frequent
 
higher problem-solving
 
job turnover
 
low social skills
 
nurses
 
paper reports
 
severe behaviour problems
 
significant relation
 
specific cluster types
 
two-year longitudinal study