Chapter

The Contribution of Technological Factors on Knowledge Sharing Quality among Government Officers in Malaysia

In book: Knowledge Management
Source: InTech

ABSTRACT The findings of the study clearly indicate the achievement of the objectives for the study. Apparently, technological factors have significant positive relationship with knowledge sharing quality. ICT know-how is discovered as the strongest predictor of knowledge sharing quality among Malaysian government officers followed by ICT infrastructure and ICT tools. This shows the role of technology is crucial in knowledge management especially in facilitating and accelerating communications among employees. Simple technology, wellequipped ICT infrastructure and well-trained employees could foster better knowledge sharing. However, a well-equipped technology and easy to use ICT tools are meaningless unless employees know how to make use of it. It is the people that play a critical role. So it is crucial for the government of Malaysia to increase the ICT know-how of its employees in order to increase knowledge sharing quality. The emphasis on hardware and software ought to be balanced with ICT know-how. Like any other study, this study also experiences some limitations. Firstly, the study is conducted in one location only i.e Putrajaya which is the administrative capital of Malaysian government. Future research will have to be conducted involving various government agencies at both state and district level. Secondly, the study embraces only quantitative approach. To understand better why employees are reluctant to share knowledge, particularly related to technological factors, qualitative approach should be considered. Thirdly, the unit of analysis are officers from middle management group. This is insufficient to draw comprehensive understanding of knowledge sharing in public sector in Malaysia. Thus, top management and supporting staff should be considered in future studies.

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May 22, 2014