Conference Paper

Centralized or decentralized organization?

DOI: 10.1145/1065226.1065305 Conference: Proceedings of the 2005 National Conference on Digital Government Research, DG.O 2005, Atlanta, Georgia, USA, May 15-18, 2005
Source: DBLP


Politicians and public managers continue to debate over whether to centralize or to decentralize departments, information systems and services. Shared service centers (SSCs) are gaining importance in public administration as a means to innovate, to reduce costs and to increase service levels. The SSC is a business model in which selected government functions are concentrated into a semi-autonomous business unit. Implementing SSCs is not easy, as it often requires several trade-offs and an effective organization and management structure.The discussions about the decision whether to use SSCs seem to be predominantly focused on efficiency and effectiveness aspects, which are rational arguments. In this research-in-progress ongoing research into the design and governance of SSC is presented. We analyze a case study at a municipality and identify factors contributing to success and failure. Our preliminary findings suggest that designing an effective management structure, establishing an architecture capturing central and decentral elements, setting the right expectations, creating a sense of urgency and ensuring that all stakeholders understand the centralization/decentralization aspects of the SSC are important elements resulting in success.

74 Reads
  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: Abstract The relationship between the level of uncertainty and the level of interaction has not been well studied in the literature for static team optimization problems. In this proposal, the efiects of uncertainty on interaction are investigated in the framework of team optimization. First, the literature related to team optimization and interaction is reviewed. Second, the concepts of the level of uncertainty and the level of interaction are formalized when there is a single decision maker making decisions in an uncertain environment and, for the single decision maker case, the relation between the level of uncertainty and the level of interaction is derived. An example from internet routing is given to illustrate the results. Third, the concepts of the level of uncertainty and the level of interaction are formalized for the case of multiple decision makers with simple interactions and imperfect information and, for the multiple decision maker case, the relationship between the level of uncertainty and the level of interaction is derived. Examples from economics and internet routing are given to illustrate the results and further observations are made about how su‐cient levels of uncertainty can decompose the optimization problem. Finally, a research plan for studying the efiects of uncertainty on team interaction is proposed. 3 4
  • [Show abstract] [Hide abstract]
    ABSTRACT: The purpose of this paper is to investigate the effects of uncertainty on interaction in the framework of team optimization. An optimization problem with multiple decision makers is considered, where there is uncertainty in the decisions made by the other decision makers. For this novel problem framework, the level of interaction and the level of uncertainty are defined, and the relationship between these two levels is derived. For a broad class of problems, it is shown that the optimal level of interaction decreases as the level of uncertainty increases. In some cases, when the uncertainty increases, the optimal level of interaction tends to zero. The optimization problem then becomes decoupled, making it less computationally intensive. The theoretical results are illustrated by an example drawn from Internet routing. The paper concludes with a short summary of the results and comments on future research directions
    American Control Conference, 2006; 07/2006
  • [Show abstract] [Hide abstract]
    ABSTRACT: Devolution is very important for the sustainability of different initiatives related to e-governance having top-down approach. Centralized verses decentralized e-government is as much debatable issue as the conventional government issue i-e centralized verses decentralized. While devolving political, administrative, and fiscal processes to the grass root level, it is important that the e-governance process model is also appropriately devolved. This paper presents a framework of devolution for e-governance by applying high level enterprise architecture principles and incorporating a decentralized business model. The proposed framework provides guidelines to prepare devolution plan for e-governance
    Innovations in Information Technology, 2006; 12/2006
Show more


74 Reads
Available from