E-motional advantage: performance and satisfaction gains with affective computing.
ABSTRACT Emotions are now recognized as complex human control systems, crucial to decision making, creativity, playing and learning. Affective technologies may offer improved interaction and commercial promise. In the past, research has focused on technical development work, leaving many questions about user preferences unanswered. For this user-centered study, 60 participants played a simple 'word ladder' game under different controlled conditions. Using 2 x 2 factorial design, and a Wizard of Oz scenario, half the participants interacted with a system that adapted on the basis of the user's emotional expression and half were told the system could react to their emotional expressions. We established that when using an apparently affective system, users perform significantly better and report themselves as feeling significantly happier. We also discuss behavioral responses to the different conditions. These results are relevant to the design of future affective systems.
- SourceAvailable from: Gene Ball01/1998;
- 01/2004; Basic Books., ISBN: 0465051359
Article: Afiective Computing[show abstract] [hide abstract]
ABSTRACT: Computers are beginning to acquire the ability to ex- press and recognize afiect, and may soon be given the ability to \have emotions." The essential role of emotion in both human cognition and perception, as demonstrated by recent neurological studies, indi- cates that afiective computers should not only pro- vide better performance in assisting humans, but also might enhance computers' abilities to make de- cisions. This paper presents and discusses key issues in \afiective computing," computing that relates to, arises from, or in∞uences emotions. Models are sug- gested for computer recognition of human emotion, and new applications are presented for computer- assisted learning, perceptual information retrieval, arts and entertainment, and human health and inter- action. Afiective computing, coupled with new wear- able computers, will also provide the ability to gather new data necessary for advances in emotion and cog- nition theory.