Preparing for the future of IT project value realisation: understanding benefits management practices - do incentives and management support really help?
- SourceAvailable from: Florian Hesselmann22th European Conference on Information Systems; 06/2014
- [Show abstract] [Hide abstract]
ABSTRACT: IS/IT evaluations reveal that many organizations fail to realize planned benefits from their IS/IT projects. Benefits management researchers argue that organizational change is necessary for the delivery of IS/IT project benefits. However, existing IS/IT evaluation methods adopt a narrow quantitative focus on costs and benefits and fail to consider the organizational dimension. This study brings together the concepts of benefits management and IS/IT evaluation using the Cranfield Benefits Dependency Network (BDN) as a diagnostic tool to examine an underperforming IS/IT project. The analysis revealed that planned benefits had not been realized because of a lack of attention to technical and organizational facilitators and inhibitors associated with IT-enabled organizational change.International Journal of Project Management 07/2014; 33(2). DOI:10.1016/j.ijproman.2014.06.012 · 1.53 Impact Factor