Conference Paper

Embedding New IT Artifacts into Design Practice for Knowledge Creation.

Case Western Reserve Univ., Cleveland, OH
DOI: 10.1109/HICSS.2007.203 Conference: 40th Hawaii International International Conference on Systems Science (HICSS-40 2007), CD-ROM / Abstracts Proceedings, 3-6 January 2007, Waikoloa, Big Island, HI, USA
Source: DBLP

ABSTRACT Designers create knowledge through interaction with artifacts in their environment. Information systems literature addresses how IT artifacts are embedded in practice, and how new IT artifacts are accepted and adapted. However, there is little attention to the processes that enable new IT artifacts to become embedded in practice when existing IT artifacts are already entrenched in design activity. Knowledge- creating design practice involves intimate cognitive relationships between designers and artifacts, and it is no trivial task to migrate invested knowledge from existing artifacts that are embedded in practice to new artifacts which take time to master in order to create knowledge. Using an in-depth case study of Frank Gehry, a world-renown and radically innovative architect, we illustrate four phenomena associated with the embedding of a new, fundamentally more complex computer-aided design system into the practice of designers: (1) motivating the new artifact; (2) anchoring the new artifact in the old; (3) building trust in the new artifact; (4) unlearning past practices.

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    ABSTRACT: This paper reports on system trust and interpersonal trust issues revealed in an embedded-case study of two telemedicine services offered by a teaching hospital. Consistent with McKnight (2005) perceived system competence was an important dimension of system trustworthiness. Drawing on representation theory (Wand and Weber, 1995) we observed: 1. Some clinicians feel telemedicine provides a better representation than they can achieve in conventional practice. 2) The ability to control specific technical features leads to increased representational quality, perceived system trustworthiness and usage. 3) Some clinicians adapt the telemedicine system to improve it. 4) Some users do not distinguish between the technology artifact and a human helper when judging system trustworthiness. We conclude with two key findings: 1) judgments about system trustworthiness interact with users' technical and clinical skills and 2) system trust and interpersonal trust are reciprocal.

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May 22, 2014