Conference Paper

Facilitator in a Box: Computer Assisted Collaboration Engineering and Process Support Systems for Rapid Development of Collaborative Applications for High-Value Tasks

Kona, HI
DOI: 10.1109/HICSS.2010.206 Conference: 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), Proceedings, 5-8 January 2010, Koloa, Kauai, HI, USA
Source: DBLP


This paper proposes Computer Assisted Collaboration Engineering (CACE) and Process Support Systems (PSS) as a new approach to move beyond limitations of the current generation of group support systems (GSS) and other collaboration technologies in supporting recurring collaborative work practices. It argues the need for certain capabilities in CACE and PSS systems, and illustrates key concepts with examples from proof of concept systems. It summarizes early results with these systems in the field.

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Available from: Gwendolyn Kolfschoten, Aug 20, 2014
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    • "It is even crucial to discriminate against relevant and irrelevant criteria because, as stated by (Shanteau, 1992), irrelevant criteria can inappropriately influence the judgment of people whatever their expertise level. The contribution of this article is to propose the LogicalMulticriteriaSort thinkLet with a supporting tool which could be an asset if integrated into existing toolboxes, such as for example the set of simple editors to help non professional facilitators proposed by (Briggs et al. , 2010) or the toolkit for GDSS facilitators proposed by (Adla et al., 2011). The LogicalMulticriteriaSort thinkLet gives a procedure to logically sort candidates into categories according to multiple criteria. "

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    • "One of the strategies for accumulating organizational knowledge is to codify the work practices used by the experts for training of new or inexperienced personnel. An example of this strategy is the facilitator-in-a-box approach, where fully documented, stand-alone collaborative applications or ActionCenters encapsulate effective work practices and guide teams through step-by-step group activities [20]. This enables efficient state-of-the-art collaboration in recurring group tasks. "
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    ABSTRACT: There is a growing number of collaboration technology platforms that support rapid development and deployment of Action Center applications -- collaborative applications that encapsulate both collaboration expertise and tools for effective collaborative work practices using the facilitator-in-a-box strategy. This strategy enables instantiation and diffusion of state-of-the-art collaboration patterns for high-value recurring tasks. A side effect of the growing number of platforms is the potential for incompatibilities among Action Centers that can reduce interoperability, knowledge sharing and reuse. We present an ontology for Action Center-oriented collaboration platforms that formalizes key concepts of the approach using OWL. The resulting ontology can reduce ambiguities and promote knowledge sharing, reuse and standardization.
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    ABSTRACT: Collaboration has become a critical success factor for many organizations. Collaboration is however not without challenges. Free riding, dominance, group think or hidden agendas are but a few phenomena in group work that make it a non straight effort. In addition, tools and technology that supports collaboration exists in a variety of shapes from complex group support systems (GSS) to simple boxes with cards and pencils. GSS often only offer a limited set of tools with a limited set of configurable features. Organizations, however, face an unlimited variety of problems with an unlimited variety of structures. In this article, we present a component-based groupware approach that goes beyond current GSS and allows collaboration engineers to fit the collaboration technology to a given work practice. We illustrate the feasibility of our approach by reporting on first experiences on supporting a requirements engineering work practice.
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