Conference Paper

Facilitator in a Box: Computer Assisted Collaboration Engineering and Process Support Systems for Rapid Development of Collaborative Applications for High-Value Tasks

Kona, HI
DOI: 10.1109/HICSS.2010.206 Conference: 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), Proceedings, 5-8 January 2010, Koloa, Kauai, HI, USA
Source: DBLP


This paper proposes Computer Assisted Collaboration Engineering (CACE) and Process Support Systems (PSS) as a new approach to move beyond limitations of the current generation of group support systems (GSS) and other collaboration technologies in supporting recurring collaborative work practices. It argues the need for certain capabilities in CACE and PSS systems, and illustrates key concepts with examples from proof of concept systems. It summarizes early results with these systems in the field.

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Available from: Gwendolyn Kolfschoten, Aug 20, 2014
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    • "One of the strategies for accumulating organizational knowledge is to codify the work practices used by the experts for training of new or inexperienced personnel. An example of this strategy is the facilitator-in-a-box approach, where fully documented, stand-alone collaborative applications or ActionCenters encapsulate effective work practices and guide teams through step-by-step group activities [20]. This enables efficient state-of-the-art collaboration in recurring group tasks. "
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    ABSTRACT: There is a growing number of collaboration technology platforms that support rapid development and deployment of Action Center applications -- collaborative applications that encapsulate both collaboration expertise and tools for effective collaborative work practices using the facilitator-in-a-box strategy. This strategy enables instantiation and diffusion of state-of-the-art collaboration patterns for high-value recurring tasks. A side effect of the growing number of platforms is the potential for incompatibilities among Action Centers that can reduce interoperability, knowledge sharing and reuse. We present an ontology for Action Center-oriented collaboration platforms that formalizes key concepts of the approach using OWL. The resulting ontology can reduce ambiguities and promote knowledge sharing, reuse and standardization.
    01/2012; DOI:10.1109/HICSS.2012.108
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    ABSTRACT: Collaboration has become a critical success factor for many organizations. Collaboration is however not without challenges. Free riding, dominance, group think or hidden agendas are but a few phenomena in group work that make it a non straight effort. In addition, tools and technology that supports collaboration exists in a variety of shapes from complex group support systems (GSS) to simple boxes with cards and pencils. GSS often only offer a limited set of tools with a limited set of configurable features. Organizations, however, face an unlimited variety of problems with an unlimited variety of structures. In this article, we present a component-based groupware approach that goes beyond current GSS and allows collaboration engineers to fit the collaboration technology to a given work practice. We illustrate the feasibility of our approach by reporting on first experiences on supporting a requirements engineering work practice.
    Collaboration and Technology - 17th International Conference, CRIWG 2011, Paraty, Brazil, October 2-7, 2011. Proceedings; 01/2011
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    ABSTRACT: Synchronous collaborative applications typically take several programmer-years to develop because of the need for difficult-to-build capabilities required to resolve issues that emerge when multiple users execute potentially conflicting actions on the same data objects. It is therefore too costly to build bespoke collaborative applications for many tasks. Generic applications, however, are often poorly suited to specific requirements of a given task. This paper presents a conceptual implementation of an integrated collaborative system - ARCADE - to design and deploy complete collaborative applications for any problem domain. The system provides orders of magnitude reduction in development time. The resulting applications - ActionCenters - can guide the practitioners through well-designed collaborative work practices without requiring that they become collaboration experts. Adoption of ActionCenters can significantly increase diffusion of state-of-the-art collaboration in organizations.
    System Sciences (HICSS), 2011 44th Hawaii International Conference on; 02/2011
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