Mobile Social Service Design for Large-Scale Exhibition.
ABSTRACT In order to improve the exhibition service, technology enhanced visitor experience is gradually gaining more attention. In
this paper, we follow user-centered design to explore the possibility of building a mobile social service for a large-scale
exhibition. User data from interviews, questionnaires and field studies have been analyzed. Five factors influencing visitor’s
social engagement are analyzed and implications for new mobile social service designs in large-scale exhibitions are discussed:
personal requirement on the knowledge of exhibits, time cost of social interaction, exhibitor’s requirement on information
distribution and collection, the maintenance of a temporary social network and coordination with the exhibition environment.
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ABSTRACT: With the invention of new interaction devices and the requirements for ubiquitous access to application systems, user's interactions have moved beyond the desktop and evolved into a trend of ongoing development. The context in which the application is being used becomes an integral part of the activity carried out with the system. The inclusion of context-awareness provides convenience and efficiency to users for their ubiquitous access. Traditional human-computer interface (HCI) theories are now inadequate for developing these context-aware applications, as we believe that the notion of context should be extended to different categories: computing contexts, user contexts, and physical contexts for ubiquitous computing. This demands a new paradigm for system requirements elicitation and design in order to make good use of such extended context information. In this paper, we introduce a methodology for the elicitation of context-aware requirements and the matching of context-awareness features to the target context by capability matching. Based on this model, we analyze the design issues of some common ubiquitous access situations and show how to fit them systematically into a context-aware application by considering the requirements of a ubiquitous tourist application.Proceedings of the 7th International Conference on Electronic Commerce, ICEC 2005, Xi'an, China, August 15-17, 2005; 01/2005
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ABSTRACT: This paper describes an observational study of visitors interacting with artefacts in a museum, and attempts to draw from these studies a number of design considerations. Gaining a thorough understanding of the context, and the way visitors move through the exhibitions and interact around the objects on display, is crucial in designing effective museum installations. In our research, we are designing novel installations that will engage visitors in a natural and unobtrusive way. Our designs – which are ongoing at the moment – are informed by our field study work at the museum site. Our purpose here is to show how our observations can indeed be made relevant to design concerns, a topic that is fundamental to the development of successful pervasive technology.
Conference Proceeding: ArtLinks: fostering social awareness and reflection in museums.[show abstract] [hide abstract]
ABSTRACT: Technologies in museums often support learning goals, providing information about exhibits. However, museum visitors also desire meaningful experiences and enjoy the social aspects of museum-going, values ignored by most museum technologies. We present ArtLinks, a visualization with three goals: helping visitors make connections to exhibits and other visitors by highlighting those visitors who share their thoughts; encouraging visitors' reflection on the social and liminal aspects of museum-going and their expectations of technology in museums; and doing this with transparency, aligning aesthetically pleasing elements of the design with the goals of connection and reflection. Deploying ArtLinks revealed that people have strong expectations of technology as an information appliance. Despite these expectations, people valued connections to other people, both for their own sake and as a way to support meaningful experience. We also found several of our design choices in the name of transparency led to unforeseen tradeoffs between the social and the liminal.Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, 2008, Florence, Italy, April 5-10, 2008; 01/2008