Conference Paper

Mobile Social Service Design for Large-Scale Exhibition.

DOI: 10.1007/978-3-642-02774-1_8 Conference: Online Communities and Social Computing, Third International Conference, OCSC 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings
Source: DBLP

ABSTRACT In order to improve the exhibition service, technology enhanced visitor experience is gradually gaining more attention. In
this paper, we follow user-centered design to explore the possibility of building a mobile social service for a large-scale
exhibition. User data from interviews, questionnaires and field studies have been analyzed. Five factors influencing visitor’s
social engagement are analyzed and implications for new mobile social service designs in large-scale exhibitions are discussed:
personal requirement on the knowledge of exhibits, time cost of social interaction, exhibitor’s requirement on information
distribution and collection, the maintenance of a temporary social network and coordination with the exhibition environment.

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