Conference Paper

Tele-Help and Remote Service Provision Using RESORT Prototype System.

DOI: 10.1007/3-540-45491-8_122 Conference: Computers Helping People with Special Needs, 8th International Conference, ICCHP 2002, Linz, Austria, July 15-20, Proceedings
Source: DBLP


The DE-4208 RESORT tele help prototype provides remote support for disabled users of PC based Rehabilitation Technology (RT) and their care persons in order to reduce existing barriers in daily usage and service of RT. The current RESORT prototype and its interface specification support also syn- chronisation of single switch users over narrow bandwidth network channels. The IP based RESORT system with its scaleable user interface is described ex- plaining also the remote service API which allows to make already available RT software products ready to benefit from RESORT's tele help functionality. Ex- periences from real life tests and an outlook to current and future activities are given.

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    ABSTRACT: This paper describes the current activities of our research group in evaluating and continuously improving an innovative tele-service system for PC-based Assistive Technology (AT) products. Based on the outcome of the EU-funded project DE-4208 RESORT this tele-service system provides means for technical, therapeutic and pedagogical remote support for (a) the disabled users of PC-based AT and (b) for their care persons. The tele support is delivered via IP based network connections (ISDN, xDSL, cable, LAN, wireless LAN, etc) and is delivered from a service centre which is currently running at the Vienna University of Technology. An API is available which enables other AT software systems to access the functionality of the tele-service system and in this way to become "RESORTable". Additionally, the advantages of the RESORT approach in comparison to off-the-shelf solutions are outlined, as well as the economic potential and results from the ongoing evaluation in daily life usage while supporting severely disabled users of AT systems and their care persons.
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