Conference Paper

Analyzing Compliance of Service-Based Business Processes for Root-Cause Analysis and Prediction.

DOI: 10.1007/978-3-642-16985-4_25 Conference: Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010, Revised Selected Papers
Source: DBLP

ABSTRACT Automatically monitoring and enforcing compliance of service-based business processes with laws, regulations, standards, contracts,
or policies is a hot issue in both industry and research. Little attention has however been paid to the problem of understanding non-compliance and improving business practices to prevent non-compliance in the future, a task that typically still requires human interpretation and
intervention. Building upon work on automated detection of non-compliant situations, in this paper we propose a technique
for the root-cause analysis of encountered problems and for the prediction of likely compliance states of running processes
that leverages (i) on event-based service infrastructures, in order to collect execution evidence, and (ii) on the concept
of key compliance indicator, in order to focus the analysis on the right data. We validate our ideas and algorithms on real
data from an internal process of a hospital.

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Jul 14, 2014