Conference Paper

A Comprehensive Model of Usability.

DOI: 10.1007/978-3-540-92698-6_7 Conference: Engineering Interactive Systems - EIS 2007 Joint Working Conferences, EHCI 2007, DSV-IS 2007, HCSE 2007, Salamanca, Spain, March 22-24, 2007. Selected Papers
Source: DBLP

ABSTRACT Usability is a key quality attribute of successful software systems. Unfortunately, there is no common understanding of the
factors influencing usability and their interrelations. Hence, the lack of a comprehensive basis for designing, analyzing,
and improving user interfaces. This paper proposes a 2-dimensional model of usability that associates system properties with
the activities carried out by the user. By separating activities and properties, sound quality criteria can be identified,
thus facilitating statements concerning their interdependencies. This model is based on a tested quality meta-model that fosters
preciseness and completeness. A case study demonstrates the manner by which such a model aids in revealing contradictions
and omissions in existing usability standards. Furthermore, the model serves as a central and structured knowledge base for
the entire quality assurance process, e.g. the automatic generation of guideline documents.

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