Information Technology Competence of Business Managers: A Definition and Research Model.

J. of Management Information Systems 03/2001; 17(4):159-182.
Source: DBLP


This research explores the concept of the information technology (IT) competence of business managers, defined as the set of IT-related explicit and tacit knowledge that a business manager possesses that enables him or her to exhibit IT leadership in his or her area of business. A manager's knowledge of technologies, applications, systems development, and management of IT form his or her explicit IT knowledge. This domain further extends to include knowing who knows what, which enables the manager to leverage the knowledge of others. Tacit IT knowledge is conceptualized as a combination of experience and cognition. Experience relates to personal computing, IT projects, and overall management of IT. Cognition refers to two mental models: the manager's process view and his or her vision for the role of IT. The outcomes expected from IT-competent business managers are chiefly two behaviors: an increased willingness to form partnerships with IT people and an increased propensity to lead and participate in IT projects.

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Available from: Blaize Horner Reich, Sep 30, 2015
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    • "The second knowledge domain is technological knowledge which deals mostly with the technological competence of an organisation (Ko et al., 2005) and with the capability to recognise new technologies (Ashrafi et al., 2006). Prominent examples of this domain are IT knowledge (Bassellier et al., 2001; Reich and Kaarst-Brown, 2003) and state-of-the-art technical practices (Matusik and Heeley, 2005). Beside these two domains predominately discussed in the literature (e.g., Maurer et al., 2011), there are three more knowledge domains. "
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    • "Such competencies comprise of organization-specific knowledge, interpersonal and management knowledge (Bassellier et al., 2001; Bassellier and Benbasat, 2004). The ability to define good competence for leadership will help in building a competent IT organization (Bassellier et al., 2001); especially since Carswell and Gunaratne (2005) in their study suggest the leadership focus of entrepreneur is on invention rather than the development of the business. "
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    • "Seddon (1997) drew on ITIM in extending DeLone and McLean's (2003) model of IS success. Bassellier, Reich, and Benbasat (2001) relied on ITIM to define the IT competence of business managers as comprising the elements of technology, applications, system development, and IT management . Finally, Melville (2010) drew on ITIM to demonstrate that " IS researchers have applied systems theory to examine such diverse problems as the impacts of information systems in organizations " (p. "
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