A hedonic wage model-based methodology for evaluating the benefits of IT investments in public-sector organisations.

Journal of Enterprise Information Management 08/2004; 17:269-275. DOI: 10.1108/17410390410548670
Source: DBLP

ABSTRACT The economic justification of investments in information technology (IT) is a basic issue for IT management in private and in public-sector organisations. Usually, the expenses made for any investment are compared to the cost saved. While the costs for implementing a new system are uncertain, only a small percentage of the benefits accrues as cost savings given the type of IT systems used today and the particularities of the public-sector. In this paper, we present a methodology for the monetary quantification of the benefits resulting from the introduction of a modern IT application and demonstrate its use on the basis of a case of prison administration.

1 Follower
  • [Show abstract] [Hide abstract]
    ABSTRACT: Purpose – This paper aims to introduce a European project CEES to develop a standard for the evaluation of Electronic Government (e-Government) services from a citizen satisfaction perspective. Design/methodology/approach – The aim, objectives, methodology, and deliverables of the project CEES are detailed. Furthermore, the challenges of the development of a reference process model in different countries are addressed and academic and practical implications of the project for the citizen-oriented evaluation of e-Government services are discussed. Findings – A reference process model for the evaluation of e-Government services from a citizens' perspective receives strong support from experiences in other similar areas such as software process and information systems governance. The reference model needs to overcome such challenges as the differences in culture, the maturity of e-Government systems, and citizens-government relationships. Practical implications – The research is expected to trigger international collaboration to develop international standards for the evaluation of e-Government services. Originality/value – The paper contributes to the literature by enriching the views on e-Government services and their evaluation via introducing a reference model concept. The CEES project will be the first attempt to apply the reference model concept in the information systems evaluation domain. Despite the wide adoption of reference models in software process, software design, and business process automation, the concept is yet to be applied to the IS evaluation domain.
    Transforming Government People Process and Policy 07/2008; 2(4):297-310. DOI:10.1108/17506160810917972
  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: Despite the growing IT spending by public sector organizations, evaluation of IT investments still presents a major problem for these organizations. A survey of the top 500 Australian public sector organizations and the in-depth case studies of three Australian public sector organizations were conducted. The main purpose of the study was to examine the key issues of IT investment evaluation and benefits realization in public sector organizations. The results indicated that effective deployment of appropriate IT investment evaluation methodology and benefits realization methodology are critical to the successful outcomes for IT project. A number of key IT evaluation issues were also identified: user satisfaction, top management support, change management, and user involvement.
  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: The aim of this paper is to analyse knowledge management (KM) among the administrative units of Icelandic municipalities, with að special emphasis on knowledge sharing. An online survey was sent to nearly all the personnel of all the Icelandic municipalities’ administration. In total 385 individuals responded to the survey, a response rate of 63.3%. Also, five key employees within the administration of the municipalities were interviewed. The main conclusion indicates that there is no explicit strategy within the administration of Icelandic municipalities that supports knowledge sharing even though many methods of knowledge management are used to a certain degree. Organizational culture supports knowledge sharing in certain ways but without strategic intention. The larger municipalities have implemented more aspects of KM than the smaller ones. Positive correlation was found between incentives of managers to disseminate knowledge and knowledge sharing and between organizational culture and knowledge sharing. The respondents believe that the municipalities could provide better services if knowledge sharing were more systematic.