The economic justification of investments in information technology (IT) is a basic issue for IT management in private and in public-sector organisations. Usually, the expenses made for any investment are compared to the cost saved. While the costs for implementing a new system are uncertain, only a small percentage of the benefits accrues as cost savings given the type of IT systems used today and the particularities of the public-sector. In this paper, we present a methodology for the monetary quantification of the benefits resulting from the introduction of a modern IT application and demonstrate its use on the basis of a case of prison administration.
"In addition, although both the public and private sector organizations face the similar problem of limited ability to use freed capacity for introducing newly developed products or services, the private sector organizations have an overriding goal of profit maximization . "
[Show abstract][Hide abstract] ABSTRACT: Despite the growing IT spending by public sector organizations, evaluation of IT investments still presents a major problem for these organizations. A survey of the top 500 Australian public sector organizations and the in-depth case studies of three Australian public sector organizations were conducted. The main purpose of the study was to examine the key issues of IT investment evaluation and benefits realization in public sector organizations. The results indicated that effective deployment of appropriate IT investment evaluation methodology and benefits realization methodology are critical to the successful outcomes for IT project. A number of key IT evaluation issues were also identified: user satisfaction, top management support, change management, and user involvement.
"Careful and rigorous management of IT outsourcing contracts are critical for firms to be successful in undertaking IT outsourcing (Cilek et al., 2004). There are several important factors that govern successful and less successful outsourcing decision. "
[Show abstract][Hide abstract] ABSTRACT: Growth in IT outsourcing is expected to remain high in the coming years as there have been widespread market claims that IT outsourcing can reduce firms' costs by over 30 percent. The scope and range of IT outsourcing services are also increasing, as evidenced by the promotion of ASP (applications service providers), global outsourcing, software development outsourcing, and web and e-business outsourcing. However, management of IT outsourcing evaluation is particularly under-studied, especially in how these firms measure their IT outsourcing contracts and ensure that benefits expected from these contracts are delivered. The main objective of this paper is to examine and compare the current management practices in IT outsourcing evaluation and benefits realization by Australian and Taiwanese firms. The paper first reviews relevant literature with respect to IT outsourcing, the evaluation of IT outsourcing, and IT benefits realization. Key survey findings from the Australian and Taiwanese firms will be presented.
[Show abstract][Hide abstract] ABSTRACT: Purpose – The paper seeks to investigate how culture, attitudes and barriers affect knowledge sharing in a Hong Kong government department. Design/methodology/approach – Interviews and survey instruments were used to collect data for qualitative analysis. Findings – Knowledge management and knowledge sharing were welcome ideas in the Hong Kong government department. Informal and tacit knowledge sharing took place but the Chinese culture remained as a barrier to knowledge sharing. Research limitations/implications – As this is a study of one government department in one particular country, the findings may not be sufficiently generalizable. Practical implications – Senior management in the public administration sector should be made more aware of what knowledge management can do to help improve organizational efficiency and effectiveness. Originality/value – The study is an in-depth analysis of one large government department's use of knowledge management, which has not been studied before. This study and its findings contribute significantly to the knowledge of how culture will affect knowledge management in the public administration sector.
Journal of Enterprise Information Management 01/2007; 20(1):51-69. DOI:10.1108/17410390710717138
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