Modular Development of Product Service Systems.
ABSTRACT Since the early 1990s, the driver in our economy has been changing from production of material goods to product-service offers based on knowledge and information. More and more researchers, institutes, and programs paid attention to product service systems (PSS) in the last decade because PSS integrates tangible artifact and intangible service to achieve sustainable, improve enterprise competitiveness, and meet customer needs better. In order to respond to the industrial trend towards PSS and guide enterprises to develop PSS, this article aims to propose a framework of modular development for PSS. After a brief review on PSS development, six dimensions of modular product-service were introduced which are the basis of modular development. The process of modular development was proposed which are divided into three parts by order: functional, product, and service modularizations. Functional modularization realizes the planning of product-service family and the design of interface dimension and collaboration dimension. Product modularization realizes the product dimension and production dimension. Service modularization realizes the service dimension and process dimension. Finally, a case study on PSS development was proposed according to the method of modular development.
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ABSTRACT: Purpose – This study aims to explore the literature related to modularity in developing and manufacturing physical products in order to employ the idea of modularity into the business services context. Design/methodology/approach – In order to answer the defined research question, the authors construct an empirically grounded model for modular service platform. The research design follows an abductive logic beginning with the construction of a theoretical pre-understanding and elaborating upon it empirically. Streams of literature that are applied are service marketing and operations and product development and modularity research including product architecture design. In the empirical part of the study, the authors elaborate on these issues through a qualitative single case study. Findings – The results show that the developed modular service platform including four modularity dimensions: service, process, organisational and customer interface dimensions can be used to create value in business services. Originality/value – With a reviewing literature of modularisation of manufacturing products and processes, an empirically grounded model of this paper shows how the business service providers can use modularisation in platform approach to identify, develop and deliver new services cost efficiently and more flexibly.The International Journal of Logistics Management 05/2008; 19(1):84-103. · 1.46 Impact Factor
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ABSTRACT: Management literature is almost unanimous in suggesting to manufacturers that they should integrate services into their core product offering. The literature, however, is surprisingly sparse in describing to what extent services should be integrated, how this integration should be carried out, or in detailing the challenges inherent in the transition to services. Reports on a study of 11 capital equipment manufacturers developing service offerings for their products. Focuses on identifying the dimensions considered when creating a service organization in the context of a manufacturing firm, and successful strategies to navigate the transition. Analysis of qualitative data suggests that the transition involves a deliberate developmental process to build capabilities as firms shift the nature of the relationship with the product end-users and the focus of the service offering. The report concludes identifying implications of our findings for further research and practitioners.International Journal of Service Industry Management 04/2003; 14(2):160-172. · 0.86 Impact Factor
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ABSTRACT: Total Care Products are innovative packages consisting of hardware and services integrated to provide a complete functional provision. These types of products are becoming increasingly popular as companies strive to find new ways to ensure their business remains profitable and their products are attractive to customers. The Total Care Product creation process requires close collaboration between the customer and supplier as the two parties engage in an iterative, often time-consuming procedure involving needs, expectations and solutions exploration that ultimately leads to the creation of the functional product. This paper describes a novel design process for Total Care Product creation that seamlessly integrates hardware and service support by providing a robust design methodology and process support tool that firstly breaks down Total Care Product creation into distinct stages, and then the support structure is provided to facilitate the design and decision-making process at each stage in a rapid and simplified way. In order to be able to integrate hardware and service support design in such a manner, it is first necessary to assess how the hardware and service design processes are currently performed in their own right. The hardware design process is well documented and understood, in contrast to service design. This paper describes the service design process in detail, highlighting the similarities with hardware design and detailing how services are designed. Having described the service design process, and using knowledge of hardware design, the paper then proceeds to describe the development of a fast design process for the Total Care Product creation process that integrates both hardware and services. The numerous potential benefits of employing the fast design process are highlighted.Journal of Engineering Design - J ENGINEERING DESIGN. 01/2006; 17(6):509-531.