Privacy Issues in eContracts - a Hierarchical Model
ABSTRACT Modern day approaches towards realising Service Level Agreement (SLA) specifications generally disrespect essential privacy and confidentiality issues, in particular with respect to exposing information about the infrastructure and how quality related data is gathered and processed. Such information is neither helpful for the customer, nor does it agree with most providers’ confidentiality policies. This paper will present a hierarchical approach towards modelling SLAs that would allow any degree of confidentiality & privacy meeting both customer’s and provider’s requirements. What is more, it would allow the provider to easily reuse the SLA for different infrastructure setups. Such an approach will make it possible to close the gap between the capabilities of SLAs and the requirements towards (electronic) contracts.