Article

Voice loops as coordination aids in space shuttle mission control.

Cognitive Systems Engineering Laboratory, Institute for Ergonomics, The Ohio State University, USA.
Computer Supported Cooperative Work (Impact Factor: 1.49). 02/1999; 8(4):353-71. DOI: 10.1023/A:1008722214282
Source: PubMed

ABSTRACT Voice loops, an auditory groupware technology, are essential coordination support tools for experienced practitioners in domains such as air traffic management, aircraft carrier operations and space shuttle mission control. They support synchronous communication on multiple channels among groups of people who are spatially distributed. In this paper, we suggest reasons for why the voice loop system is a successful medium for supporting coordination in space shuttle mission control based on over 130 hours of direct observation. Voice loops allow practitioners to listen in on relevant communications without disrupting their own activities or the activities of others. In addition, the voice loop system is structured around the mission control organization, and therefore directly supports the demands of the domain. By understanding how voice loops meet the particular demands of the mission control environment, insight can be gained for the design of groupware tools to support cooperative activity in other event-driven domains.

0 Bookmarks
 · 
70 Views
  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: Over 25 years ago Woods (1984) introduced the concept of visual momentum: the extent to which an interface supports a practitioner in transitioning between various information-seeking activities that are required for understanding and exploring work domains. Increasing visual momentum requires the consideration of a range of “cognitive couplings” that span all levels of the interface: between multiple screens, within individual screens, and within a display on a screen. Although the concept has been well received, we believe that its potential to improve the quality of human computer interaction may be under-appreciated. Our purpose in this review is to provide a better understanding of visual momentum: to provide concrete and diverse examples of its successful application, to review empirical findings, to refine and expand the original design techniques that were proposed, and to integrate diverse terms that appear across different research communities.
    International Journal of Human-Computer Studies 06/2012; 70(6):399–414. · 1.17 Impact Factor
  • [Show abstract] [Hide abstract]
    ABSTRACT: Sensemaking helps teams coordinate their efforts to understand and anticipate events in uncertain situations. While it is recognized that breakdowns in team sensemaking can lead to incidents, next generation air traffic management (ATM) projects have not paid serious attention to this research topic. This article presents findings from an exploratory field study of team sensemaking in air traffic control for low visibility operations. The study uses the critical decision method and the data/frame model of sensemaking (Klein et al. in Expertise out of context: proceedings of the 6th international conference on naturalistic decision making. Erlbaum, Mahwah, 2007) as a theoretical basis for examining Tower and Approach operations that will be transformed by next generation ATM projects. The findings concern the elicitation of explanatory frameworks for making sense of low visibility operations, the identification of domain-specific strategies that shape sensemaking and the presentation of emergent requirements for team sensemaking. Implications are made for embedding operational experience into future ATM systems to improve collaborative decision making.
    Cognition Technology and Work · 1.00 Impact Factor
  • Source
    Computer Supported Cooperative Work 08/2013; 22(4-6):345-715. · 1.49 Impact Factor

Full-text (4 Sources)

Download
84 Downloads
Available from
May 21, 2014