Skills (4)
Research experience
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Jan 1992–
Dec 1999Research: Shahid Beheshti University of Medical Sciences
Shahid Beheshti University of Medical SciencesTehrān · Iran
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Jan 2007–
Jan 2009Research: ISO 9000 - JCI integrated system design
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Mar 2005–
Apr 2009Research: Strategic planning
University, Reaserch centers
Education
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Jan 1995–
Jan 1999SBMU
Infectious diseases · Specialist -
Jan 1985–
Feb 1992SBMU
Medical Doctor
Other
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LanguagesPersian
English
Questions and Answers (4) View all
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Answer added in Healthcare Engineering1 The issue of complexityCan Automated and intelegent systems be one of our solution in this complex systems? For example, I am working on a simple national system for" Le... [more]
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Answer added in Healthcare Engineering2 Health sytems - investment or cost?Hi Thank you for reply. I'm working on patient safety by our designed softwares. I hope to hear from your works.
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Question asked in Hepatitis B1 Hepatitis B; What we are doing with it?If you are a Health Care Practitioner, a Virologist, an Internist or Infectious diseases specialist or a patient with Hepatitis B and etc. let others ... [more]
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Question asked in Healthcare Engineering2 Health sytems - investment or cost?What is a health system? Is it similar to other sytems in a country? What do you think about cost-effectiveness and cost to benifit ratioes in this ... [more]
Publications (3) View all
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Article: Study of patient complaints reported over 30 months at a large heart centre in Tehran.
[show abstract] [hide abstract]
ABSTRACT: To determine the rate and nature of complaints and the outcomes of the complaint management at a large heart centre in Tehran. A retrospective review of all verbal and written complaints recorded over 30 months. A large heart centre in Tehran, Iran. Population All 312,105 admissions (47,041 inpatients, 138,842 outpatients and 126,222 ambulatory services) between July 2005 and January 2007 at Tehran Heart Centre, during which the hospital received 1642 verbal and written complaints. Proportion of admissions with verbal and written complaints, type of complaints and outcomes of the complaint management. A total of 1642 (5.2 per 1000) complaints were received, of which 1457 (4.64 per 1000) were verbal, and 185 (0.56 per 1000) were in written format. 34.7% of the complaints were related to admission procedures, followed by 34.1% communication, 13.8% waiting time, 6.8% delay and 4.1% ignoring the standards of clinical care. Over 90% of complaints were resolved by explanation or verbal apology, 2.1% of them led to a change in the process or procedure, and 4.8% were deemed disapproved claims. The majority of patient complaints in Tehran Heart Centre are related to admission procedures or communication; most of them are verbal and resolved in the early stage as an explanation or apology. The hospital complaint management system has the potential to resolve the majority of such complaints in an early stage.Quality and Safety in Health Care 10/2010; 19(5):e28. · 1.68 Impact Factor -
Thesis: Evaluation of PPD skin test and Booster effect in Chronic Renal Failure
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Thesis: Epidemiologic evaluation of Diabetic Nephropathy as a cause of Chronic Renal Failure
01/1992, Degree: Medical Doctor
