Anthony Liew

Capital Motors Inc
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Topics (14) View all

Education

  • Sep 2005–
    Jun 2013
    Walden University
    Knowlege Management · PhD
    USA · Minnesota
  • Sep 2001–
    Jun 2003
    University of Chicago
    EMBA
    Singapore · Singapore
  • Sep 1993–
    Jan 1996
    New York University
    Marketing & Finance · MBA
    USA · New York

Other

  • Languages
    English, Mandrin, Cantonese, TeoChew

Questions and Answers (124) View all

  • Answer added in Strategic Foresight
    6 How can we measure the efficiency of early warning systems in strategic management?
    By Michael König · Fachhochschule Wiener Neustadt
    Anthony Liew · Capital Motors Inc
    Hi Michael, your question is very much an open question.... My interpretation of early warning system may come from 1) competitive intelligence, 2) m... [more]
  • Answer added in Strategic Management
    122 What is 'Strategy'?
    By Anthony Liew · Capital Motors Inc
    Anthony Liew · Capital Motors Inc
    thus far I am satisffied with a definition: Strategy as creative problem solving and Tactics as dynamic execution of given solution So to answer you... [more]
  • Answer added in Strategic Management
    122 What is 'Strategy'?
    By Anthony Liew · Capital Motors Inc
    Anthony Liew · Capital Motors Inc
    @Sik I like your desciption "dynamic tatics" (but beware not to use it as definition of strategy, it might become a tautology) I can see strategy a... [more]
  • Answer added in Strategic Management
    122 What is 'Strategy'?
    By Anthony Liew · Capital Motors Inc
    Anthony Liew · Capital Motors Inc
    Sounds like 'strategy' is mean to an end, and tactics are embodied activities within the means.... Simple and concise. 
  • Answer added in Competitive Strategy
    9 Can we say, strategic knowledge management makes innovative organization?
    By Jaharkanti Dattagupta · Novel Group of Institutes
    Anthony Liew · Capital Motors Inc
    Having KM holy trinity may not be enough when we speak of "Strategic" issue. Energy has to be directed in transforming the organization into an innova... [more]

Publications (4) View all

  • Source
    Chapter: Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard.
    Anthony Liew
    [show abstract] [hide abstract]
    ABSTRACT: Customer Relationship Management (CRM), Performance Management (PM), and Knowledge Management (KM) are primary concerns in many businesses. However, there is still room for better understanding between these three major concepts particularly when one includes the other. CRM has three level of sophistication i.e. data-based, information-based, and knowledge-based. PM includes intangible assets and intellectual capital utilization. And, KM should not go without quintessential concepts of value creation and core competency. This paper or chapter is primarily based on literature review or secondary research and analysis. The objective of this study is to extend and amalgamate the three major business management concepts i.e. CRM, PM, and KM.
    01/2011: pages 223-249; , ISBN: 978-1-61350-089-7
  • Source
    Article: Strategic integration of knowledge management and customer relationship management.
    Chor-Beng Anthony Liew
    J. Knowledge Management. 01/2008; 12:131-146.
  • Source
    Article: Understanding Data, Information, Knowledge And Their Inter-Relationships
    Anthony Liew
    [show abstract] [hide abstract]
    ABSTRACT: Knowledge, Information, and Data are key words and also fundamental concepts in knowledge management, intellectual capital, and organizational learning. This paper includes the reasons for vagueness and confusion commonly associated with those key terms, proposed definitions of the key terms, and two models of their transformations and interactions.
    Journal of Knowledge Management Practice. 06/2007; Vol. 7(No. 2).
  • Source
    Article: Strategic integration of knowledge management and customer relationship management
    Anthony Liew
    [show abstract] [hide abstract]
    ABSTRACT: Purpose – The purpose of this paper is to introduce the concept of strategic integration of knowledge management (KM) and customer relationship management (CRM). The integration is a strategic issue that has strong ramifications in the long-term competitiveness of organizations. It is not limited to CRM; the concept can also be applied to supply chain management (SCM), product development management (PDM), eterprise resource planning (ERP) and retail network management (RNM) that offer different perspectives into knowledge management adoption. Design/methodology/approach – Through literature review and establishing new perspectives with examples, the components of knowledge management, customer relationship management, and strategic planning are amalgamated. Findings – Findings include crucial details in the various components of knowledge management, customer relationship management, and strategic planning, i.e. strategic planning process, value formula, intellectual capital measure, different levels of CRM and their core competencies. Practical implications – Although the strategic integration of knowledge management and customer relationship management is highly conceptual, a case example has been provided where the concept is applied. The same concept could also be applied to other industries that focus on customer service. Originality/value – The concept of strategic integration of knowledge management and customer relationship management is new. There are other areas, yet to be explored in terms of additional integration such as SCM, PDM, ERP, and RNM. The concept of integration would be useful for future research as well as for KM and CRM practitioners.

About

I am a doctoral student at Walden University. My current research is on Value Creation. After several changes, my research topic is: Towards a value creation theoretical framework with systematic review and meta-synthesis

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