International Journal of Process Management and Benchmarking (Int J Process Manag Benchmark )


Effective design and management of key processes is widely regarded as an important differentiator and source of competitive advantage in manufacturing, for profit services and public services. Processes permeate all facets of an organisation. Some processes exist within one functional area, while others cut across functional areas. IJPMB aims to cover both functional and business processes. Benchmarks, benchmarking and knowledge management are among the process improvement tools.

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  • Website
    International Journal of Process Management and Benchmarking website
  • Other titles
    International journal of process management and benchmarking (Online), Process management and benchmarking, IJPMB
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  • Material type
    Document, Periodical, Internet resource
  • Document type
    Internet Resource, Computer File, Journal / Magazine / Newspaper

Publications in this journal

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    ABSTRACT: The purpose of this research is to identify and rank the failure factors of business process reengineering projects in the public sector. BPR requires a break with organisation's previous situation in and out of the organisation, because after BPR, organisations should have a different situation to support the new way of managing their various functions. In this regard, public organisations have characteristics that usually prevent a successful implementation of BPR. To conduct the research, we review the literature to investigate the success and failure factors in BPR projects. Also, we prepare a new categorised list of barriers which is the basis for conducting a survey to measure the BPR barriers in public sector. Accordingly, the TOPSIS method is used to rank the importance of the factors. Moreover, path analysis is used to identify the causal paths or relationships between these barriers. Results of path analysis show that external barriers significantly affect internal barriers.
    International Journal of Process Management and Benchmarking 01/2014;
  • [Show abstract] [Hide abstract]
    ABSTRACT: This study proposes the Zairi Benchmarking Model (ZBM) approach to improve the design process in a local design engineering organisation in the Middle East. The ZBM is adopted in a meaningful, practical, insightful and balanced way. The study shows a wide application and how engineering organisations can achieve competitive advantages, efficient decision making and problem-solving capabilities, using the model. The paper concludes that the ZBM may be created by the design team and may be used as a template for engineering design development training.
    International Journal of Process Management and Benchmarking 01/2007; 2(2):138-151.