Journal of E-Government (J E Govern)

Journal description

An exciting new forum for policymakers, practitioners, and technology industry leaders in addition to academics and researchers, the Journal of E-Government is a new professional journal focusing on the application and practice of e-government in its broadest sense - using information technology to enhance the delivery of public services and information. Each edition of the journal will provide an array of scholarly research, expert commentary, best practices, and real world insights into the world of e-government as it develops across the globe - from local projects to provide online government services to national and international initiatives for the utilization of information technology as a means of enhancing democracy and democratic institutions. With case studies and best practices, commentary, industry viewpionts, scholarly research, practitioners' perspectives, and book/literature reviews, the Journal of E-Government is an important publication that should be in the hands of everyone involved in the political arena!

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Website Journal of E-Government website
Other titles Journal of e-government (Online), Journal of e-government (Online), Journal of e government, E-government
ISSN 1542-4049
OCLC 50944578
Material type Document, Periodical, Internet resource
Document type Internet Resource, Computer File, Journal / Magazine / Newspaper

Publications in this journal

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    ABSTRACT: A critical element of the overarching realm of e-government is the appropriate delivery of government services over the Internet. To date, guidance for government service design has been based on usability and, lately, security issues of the new medium and simple demography-based segmentation approaches aimed at structuring the presentation of government to its constituents. This paper introduces a novel market segmentation approach that allows e-government service designers to prioritise and target online services at individual constituents in a way that is expected to increase adoption of online government services. The segmentation approach and the characteristics of the segments that result are described within the broader context of e-government in Australia. After describing the segmentation, four key issues impeding e-government implementation in Australia are discussed with insights into priorities developed from the segmentation. The paper concludes with a summary of ongoing research in the area that this paper introduces.
    Journal of E-Government 05/2007; 3(4):5-37. DOI:10.1300/J399v03n04_02
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    ABSTRACT: E-mail provides many benefits to local elected officials, but its usefulness is limited by certain problems and concerns. Using a survey of 184 elected city and county representatives, this paper discusses the main issues identified by local officials as areas where improvement is desired in e-mail communication. ‘Spam’ is the most frequently cited problem. Complaints also arise regarding the volume, content, clarity, and tone of e-mail correspondence. Concerns about e-mail privacy, ‘public record,’ and open meetings limit e-mail communication. Substantive limitations and procedural constraints may present more formidable obstacles than technological shortcomings.
    Journal of E-Government 01/2007; 3(3):91-106. DOI:10.1300/J399v03n03_05
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    ABSTRACT: This paper analyzes current e-government trends in Latin America and the Caribbean and discusses the challenges and opportunities of using new technologies as a tool to transform the public sector, enhance democratic governance, and prepare countries to compete in the networked, knowledge-intensive and fast-paced global economy. Among key findings, the region is falling behind others in government readiness and usage. Despite outstanding exceptions, e-government initiatives throughout the region have focused on front-end service transactions but little on process innovation and institutional transformation. This paper discusses the key policy challenges to progress. It points out that e-government is essentially a political, not a technical project. Recognizing the political and institutional change nature of e-government provides the key to moving e-government beyond ‘window dressing’ and towards realizing the transformational potential of ICTs for governance and public service performance. The paper suggests key measures to harness this potential for public sector reform, including informed and committed leadership, national consensus on ICT-enabled reforms, incentives for sustained institutional change and process innovation, ICT governance and institutional framework for interagency coordination, public-private partnership, and linking vision to implementation mechanisms, multi-year investment plans, and continuous monitoring and evaluation.
    Journal of E-Government 01/2007; 3(3):3-39. DOI:10.1300/J399v03n03_02
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    ABSTRACT: This research develops a methodology to examine the usability of the Websites of the most populous counties in the United States. It establishes that there are variables that enhance users' abilities to benefit from e-government along six dimensions (online services, user-help, navigation, legitimacy, information architecture, and accessibility accommodations). Benchmarks are derived using a composite usability index through online content analysis. Descriptive statistics characterize variations among counties while addressing a gap in the local government literature about e-government. The research supports establishment of county Website usability benchmarks and speculates on the implications of such benchmarks for improved public management practice.
    Journal of E-Government 01/2007; 3(3):65-89. DOI:10.1300/J399v03n03_04
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    ABSTRACT: Implementation of e-government programs at the federal level is a complex process, because such programs are often highly politicized, vague, and under-funded. These factors combined with the mission-critical nature of information technology (IT) in government service provision can lead to short-lived and ineffective programs. The political and fiscal costs of failure have created a need for a methodology to evaluate e-government programs and frameworks to help guide their success. This paper applies three IT implementation models to two federal e-government programs to identify the factors that each theorist contends should lead to increased success. The models selected-Andersen's Public Process Rebuilding Model, Scholl's Business Process Change Model, and Allen's Information as Asset Modelreflect the influence of business models on e-government implementation and attempt to reconcile such an approach with the needs of the public sector. By focusing on the analysis of the following factorspurpose of IT systems, role of organizational culture, process management, data management, and financial costs/benefits-we are able to examine the efficacy of each model against real world data gleaned from the implementation experiences of the United States Court's Case Management/Electronic Case Filing (CM/ECF) program and the Internal Revenue Service's Business Systems Modernization project. Although each theory attempts to synthesize business and public sector models to create frameworks to help guide successful government IT implementation, they also raise interesting questions about the applicability of business models to the world of government.
    Journal of E-Government 12/2006; 3(2):3-32. DOI:10.1300/J399v03n02_02
  • Article: E-Democracy
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    ABSTRACT: The European way to Information Society is user-centric. The ambition of the European Union (EU) in promoting e-Democracy is to improve the public participation to decision making.The EU reflection on e-Democracy rose in an historical moment where governments were looking for new forms of governance, as a result of various cultural and social changes converging to the understanding that a “democratic deficit” is taking place.Since the aim is to face the current democratic deficit, the accent is on the new forms of communication able to allow the expression of citizens' political will. Whereas voters are constantly less inclined to participate in the elections and lesser in political parties, the new technologies permit to establish new relationships between politically elected representative bodies and citizens.It is a matter of a new model of governance, where political decisions that are polycentric take place at several levels, by new approaches to negotiations.E-democracy may permit the participation to the political debate and to decision making by groups and individuals which are otherwise unreachable. E-democracy allows access to decision making by groups with scarce resources and limited possibilities to organise consensus through direct lobbying. The typology itself of these groups changes, since they can be constituted despite geographical distances. These groups are in fact often de-localised. Online, all the stakeholders can easily contribute to the decision making and legislative initiatives can be based on new foundations.The fundamentals of democracy are challenged. At stake is the restoration of citizens' ownership on political decision-making processes, in the framework of the upheavals brought up in the society by the new ICT. We could affirm that the kernel of e-Democracy from an European Union's perspective is its potential for the creation of a new political model: multi-centres democracy.
    Journal of E-Government 12/2006; 3(2):99-107. DOI:10.1300/J399v03n02_06
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    ABSTRACT: The Hong Kong Government promulgated the 1998 Digital 21 Information Technology (IT) Strategy in November 1998. The primary focus of this strategy was to build up capabilities and infrastructure to support a thriving information economy, and to create a strong foundation for business growth and governmental service expansion in the use of IT. Hypotheses are formulated to test research concepts from Information Systems related to technology adoption. We find that managerial issues, rather than technological problems, led to the low adoption rate. Implications of our findings from a practitioner's perspectives are discussed.
    Journal of E-Government 12/2006; 3(2):53-74. DOI:10.1300/J399v03n02_04
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    ABSTRACT: Albeit a late developer in high technology terms, a pattern arguably commensurate with Modern Greece's politico-economic position in the world today, the idea of grasping the nettle of technological advancements and applying it towards the recreation of a government-citizen relationship through an electronic forum reminiscent of the ancient Greek Pnyx or the Agora, has captured the imagination of the Greeks in the 21st century. This case study paper follows chronologically and examines critically alongside, the build-up of ventures towards establishing e-government and initiatives for e-democracy in Greece, their aims and scope, limitations and context, attempting a projection of future directions based on these early experiences and the lessons learnt.
    Journal of E-Government 12/2006; 3(2):75-98. DOI:10.1300/J399v03n02_05
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    ABSTRACT: Electronic delivery of information and services has been a key element of many e-government efforts. Interactive e-government functions allow two-way communication and facilitate information exchange and service delivery in a timely manner. This paper presents the findings of a content analysis of 242 local government Web sites about their e-government practices, and considers whether the content of these sites is related to higher levels of computer and Internet use by citizens in those jurisdictions. E-government functions are examined in terms of the level of user control and system responsiveness, which range from one-way, semi-interactive to two-way interactive. This study also develops an index to assess the level of interactivity of e-government functions. Major findings indicate that local governments tend to offer more interactive e-government services on their Web sites in areas where the number of households with computer(s) and Internet connection athome is higher. With knowledge of the current range of information and services available online and the level of interactivity of e-government practices, local governments can learn from one another and better prepare themselves to develop and implement more versatile and interactive e-government services.
    Journal of E-Government 10/2006; 3(1-1):29-51. DOI:10.1300/J399v03n01_03
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    ABSTRACT: This paper attempts to analyze the web sites of party candidates in the October 2002 prefecture elections in Greece. Candidate web sites regarding the 2002 prefecture elections are analyzed in terms of their political content, level of interactivity, use of multimedia techniques and level of professional appearance in their web campaign. Findings reveal that candidates are likely to present personal and political information on the web, without making negative statements regarding their opponents, make limited use of interactivity and multimedia techniques and rely less on professional web experts and more on the enthusiasm of volunteers or friends. The Greek prefecture election systems allow us also to make some tentative remarks about the impact of web campaigns in elections, comparing results between candidates with and without web sites in the second round of elections, where only two are the competitors.
    Journal of E-Government 10/2006; 3(1-1):53-67. DOI:10.1300/J399v03n01_04
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    ABSTRACT: There is little to no doubt expressed in the literature that the Internet is registering significant change in government. Some see it as revolutionary. Others see it as incremental. All see it as significant. This thread of consensus surrounding the significance of the Internet in contemporary governance emerges in the following review of e-govern-ment literature. The review presents a synthesis of findings from a literature that is little more than a decade old, revealing an ongoing development of thinking in the area. A clear pattern of steady maturation is identified in moving from a discussion of early prescriptive reports, through an assessment of descriptive studies and arriving at an emerging set of causal projects. Each phase of the literature development (prescriptive, descriptive, and causal) is discussed in light of the major contributions made by the literature as well as the deficits that leave us with unanswered questions or worse yet, possible misinformation. The literature review concludes with a summary of assets delivered by the literature to date and a set of suggestions for moving the dialogue forward.
    Journal of E-Government 10/2006; 3(1):69-110. DOI:10.1300/J399v03n01_05
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    ABSTRACT: In the light of the new wave of competition among governments fuelled by the global discourse of “good governance,” the present study examines China's motivation and strategy for establishing an e-government in this global competitive context. By examining the many different political, economic and social incentives for e-governance, it will be shown that China differs from developed countries both in the structure of its e-government as well as in its content priority. The Chinese government has copied developed country models to a certain extent to enhance its governance. In order to encourage China's endeavours to improve its governance, the author tried to develop a series of compatible criteria for evaluating e-governments in general and China's informatization practice in particular.
    Journal of E-Government 07/2006; 2(4):39-71. DOI:10.1300/J399v02n04_04
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    ABSTRACT: As governments operate in more dynamic and resource constrained environments the requirement for Information and Communication Technology (ICT) governance frameworks are assuming greater importance as tools for managing information system and technology projects. This exploratory paper looks at how governance frameworks for the electronic domain are influenced and shaped by the underlying legislation that gives rise to the government body, the practice of “good government,” and the allocation of public sector budgetary resources. This paper also analyses and describes what two public sector agencies in Australia are doing in terms of their ICT governance arrangements to ensure the success of their business and reduce the risk of ICT project failure. The two public agencies were selected from a wider study for their exemplary Information Technology (IT) and Information and Technology governance frameworks and processes that have been used to guide and direct ICT activities, including e-government and government e-business initiatives. Other organisations in the wider study displayed limited governance practices, with some notably problematic human resource and financial management information system implementations that hampered government e-business progress.
    Journal of E-Government 04/2006; 2(3):19-49. DOI:10.1300/J399v02n03_03
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    ABSTRACT: Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Journal of e-government, published by and copyright Routledge. This paper illuminates the recent stages of e-Government facilitation in the UK local authorities and shows how British local authorities are improving their public service delivery and governing in the digital environment on the other side of the Atlantic. It explores congruence between user and provider perspectives on e-Government. Giddens's (1984) dimensions of the “duality of structure” are used as a “sensitising device” to analyse findings from an extensive literature survey, document analysis and semi-structured interviews with e-Government managers, Heads of IS and IS Project Managers. A rich picture is presented of differences between user and provider views. This paper argues for a greater understanding between the views of the providers and the users of technology in e-Government facilitation in local authorities.
    Journal of E-Government 04/2006; DOI:10.1300/J399v02n02_03
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    ABSTRACT: Efforts to create e-democracy do not necessarily enhance liberal democratic politics, tending instead toward illiberal polities because of the underlying technological culture of e-democracy. Technologies are not value-neutral artifacts but rather social practices in which values and meanings are central elements. The complex of values and meanings creates a culture to each technology that is implemented along with that technology. Implementing a technology thus moves society in the direction of the underlying culture of the technology. Electronic liberal democracy cannot be constructed by simply adapting Internet-based technologies as is because the underlying culture of those technologies, when implemented in specifically political practices, runs counter to the principles of liberal democracy. Three aspects of that culture in particular-that the Internet is a commodity, that direct democracy is the most preferable form of democracy, and that the Internet is an individualized public forumshape the culture of e-democracy in ways that undermine key practices of liberal democracy such as representation and constitutionalism, social equality, and the autonomy of civil society.
    Journal of E-Government 01/2006; 3(4-4):85-112. DOI:10.1300/J399v03n04_05
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    ABSTRACT: In a critical endeavor, the rationalities existing in the design of public e-services are investigated using the quasi-market for education in Sweden as an example. This study explores the following questions: (1) What rationalities exist in the discourse on the design of public e-services? (2) What can be said about these rationalities from the point of view of a critical perspective on the design of public e-services in a quasi-market situation? The study shows that in the processes of design economic, service, networking as well as institutional and ideological rationalities appear. In the specific context of a quasi-market for education, public e-services might be seen as part of the emergent construction of the market adding new complexities to these rationalities.
    Journal of E-Government 01/2006; 3(4-4):39-64. DOI:10.1300/J399v03n04_03