Communications of the Association for Information Systems

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  • Impact factor
    1.29
  • 5-year impact
    0.00
  • Cited half-life
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  • ISSN
    1529-3181

Publications in this journal

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    ABSTRACT: Organizations depend on the creative potential of their members to continuously develop innovative solutions. Groups commonly approach creative processes using collaborative IT. However, current design of information systems does not cater to the business processes representing the context in which groups operate. Creativity-intensive processes are a conceptualization of business processes that involve creativity. Voigt, Bergener, and Becker (2013) developed an explanatory design theory for information systems supporting creativity-intensive processes. The core component of the design theory is an information system architecture for creativity-intensive process support systems (CPSS). This paper evaluates the utility of the CPSS architecture to comprehensively support creativity-intensive processes. Three exploratory cross-industry focus groups, in which the architecture instantiation CreativeFlow was demonstrated, suggest that the features of CreativeFlow and the underlying architectural concepts are useful in supporting practitioners’ processes, especially for the support of creative group processes. However, three modifications to the CPSS architecture emerge: increased freedom for choosing individuals responsible for group tasks, differentiated authorization for creating and assigning creative group tasks, and advanced communication support for initiation of standard workflows. The evaluation further contributes recommendations for tool features and four research issues to advance system design of tools supporting creativity in business processes. The study provides insights for future information system evaluations in Design Science Research on Information Systems.
    Communications of the Association for Information Systems 07/2014; 34(86).
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    ABSTRACT: This paper examines how organizational trust and organizational mindfulness shape enterprise resource planning (ERP) system usage. We focus on five dimensions of trust: competence, openness and honesty, concern for employees, reliability, and identification. Drawing on organizational trust and organizational mindfulness theories, we argue that perception of organizational trust among ERP users might explain ERP system usage. We also predict that organizational mindfulness among ERP users positively influences ERP system usage. Our study draws on a total of 231 questionnaires collected from ERP system users across the United States. The results suggest that organizational trust dimensions (namely, competence, concern for employees, and identification) affect ERP system usage. Consistent with the theory, the results also support the idea that organizational trust (i.e., competence, openness and honesty, concern for employees, and identification) create supportive infrastructure-enabling organizational mindfulness. Finally, the study shows key antecedents of organizational mindfulness and underscores the importance of organizational mindfulness as a way of encouraging ERP system usage.
    Communications of the Association for Information Systems 06/2014; 34(1):1469-1492.
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    ABSTRACT: Data mining is a useful analytic method and has been increasingly used by organizations to gain insights from large-scale data. Prior studies of data mining have focused on developing automatic data mining models that belong to first-order data mining. Recently, researchers have called for more study of the second-order data mining process. Second-order data mining process is an important step to convert data mining results into intelligent knowledge, i.e., actionable knowledge. Specifically, second-order data mining refers to the post-stage of data mining projects in which humans collectively make judgments on data mining models’ performance. Understanding the second-order data mining process is valuable in addressing how data mining can be used best by organizations in order to achieve competitive advantages. Drawing on the theory of habitual domains, this study developed a conceptual model for understanding the impact of human cognition characteristics on second-order data mining. Results from a field survey study showed significant correlations between habitual domain characteristics, such as educational level and prior experience with data mining, and human judgments on classifiers’ performance.
    Communications of the Association for Information Systems 02/2014; 34:985-1000.
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    ABSTRACT: To manage distributed work, organizations increasingly rely on virtual meetings based on multimodal, synchronous communication technologies. However, despite technological advances, it is still challenging to coordinate knowledge through these meetings with spatial and cultural separation. Against this backdrop, we present a framework for investigating the sharing of dynamic representations of co-created knowledge during such meetings. We illustrate the detailed workings of the framework by analyzing how three software managers coordinated a project over a series of virtual meetings. Grounded in audio recordings of their oral exchanges and video recordings of their shared dynamic representation of the project’s status and plans, our analysis shows how their interrelating of visual and verbal communication acts enabled effective communication and coordination. In conclusion, we offer theoretical propositions that explain how interrelating of verbal and visual acts based on shared dynamic representations enable communication repairs during virtual meetings. We argue that our proposed framework provides researchers with a novel and practical approach to investigate the complex data involved in virtual meetings based on multimodal, synchronous communication.
    Communications of the Association for Information Systems 01/2014; 34.
  • Communications of the Association for Information Systems 01/2014; 34(1):11.
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    ABSTRACT: The phenomenon of social support―aid and assistance exchanged through social relationships and interpersonal transactions―has been studied extensively for decades. In the context of healthcare virtual support communities, researchers have focused on exploring community members’ support behavior and its effects on individuals’ health outcomes. This emphasis, however, has led to the neglect of another type of social interaction that also promotes individual health―companionship activities. We argue that in order to gain a deeper insight into the online support phenomenon, the consideration of companionship activities, in addition to social support exchange, is necessary. To bridge this gap in the literature, this article attempts to contrast community members’ support behavior and companionship activities in two large healthcare virtual support communities―one for patients with breast cancer and the other for patients with prostate cancer. Based on the identification of the two types of social activities from the two cancer support communities, the relationship between individuals’ participation in these activities, and gender differences in their activity engagement are also hypothesized and tested. Our goal is to advance the understanding of online socio-behavioral dynamics of virtual support communities. We also wish to provide insights into the design of such communities and the delivery of patient-focused healthcare interventions.
    Communications of the Association for Information Systems 01/2014; 34.