Total Quality Management and Business Excellence Journal Impact Factor & Information

Publisher: European Society for Organisational Excellence, Taylor & Francis (Routledge)

Journal description

Total Quality Management and Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management and Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.

Current impact factor: 0.59

Impact Factor Rankings

2015 Impact Factor Available summer 2015
2009 Impact Factor 0.299

Additional details

5-year impact 0.92
Cited half-life 8.50
Immediacy index 0.14
Eigenfactor 0.00
Article influence 0.16
Website Total Quality Management and Business Excellence website
Other titles Total quality management & business excellence (Online), Total quality management and business excellence
ISSN 1478-3363
OCLC 57660029
Material type Document, Periodical, Internet resource
Document type Internet Resource, Computer File, Journal / Magazine / Newspaper

Publisher details

Taylor & Francis (Routledge)

  • Pre-print
    • Author can archive a pre-print version
  • Post-print
    • Author can archive a post-print version
  • Conditions
    • Some individual journals may have policies prohibiting pre-print archiving
    • On author's personal website or departmental website immediately
    • On institutional repository or subject-based repository after a 18 months embargo
    • Publisher's version/PDF cannot be used
    • On a non-profit server
    • Published source must be acknowledged
    • Must link to publisher version
    • Set statements to accompany deposits (see policy)
    • The publisher will deposit in on behalf of authors to a designated institutional repository including PubMed Central, where a deposit agreement exists with the repository
    • SSH: Social Science and Humanities
    • Publisher last contacted on 25/03/2014
    • This policy is an exception to the default policies of 'Taylor & Francis (Routledge)'
  • Classification
    ​ green

Publications in this journal

  • Total Quality Management and Business Excellence 08/2015; DOI:10.1080/14783363.2015.1059272
  • Total Quality Management and Business Excellence 08/2015; DOI:10.1080/14783363.2015.1068587
  • Total Quality Management and Business Excellence 08/2015; DOI:10.1080/14783363.2015.1068593
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    ABSTRACT: The objective of this study is to explore the factors that influence quality management system (QMS) MS 1900 implementation in a Malaysian public higher education institution (MPHEI). Another objective is to seek the aspect of Shari’ah compliance in the implementation of MS 1900 in MPHEI. A semi-structured interview is used as the main data collection method. Thematic analysis is utilised as the data analysis method wherein NVivoTM software was employed to facilitate the data analysis process. The findings revealed that six factors influence MS 1900 implementation in MPHEI, namely, the culture of the institution, the leadership style, communication, management commitment, involvement of the employees, and the reward system. The research findings also reveal that MS 1900 implementation puts much emphasis on Shari’ah compliance. MS 1900 is a somewhat new QMS and the higher institution involved in this present study is among the earliest organisations that implemented MS 1900 in Malaysia. This means that the implementation of MS 1900 in this institution depended largely on its top management, officers, and employees understanding and implementing the requirements of MS 1900 as well as possible. This study proved that with the cooperation and commitment of all parties involved, endeavours to obtain MS 1900 certification in the institution involved can be achieved.
    Total Quality Management and Business Excellence 07/2015; DOI:10.1080/14783363.2015.1064765
  • Total Quality Management and Business Excellence 07/2015; DOI:10.1080/14783363.2015.1065176
  • Jordi Perramon · Alfredo Rocafort · Llorenç Bagur-Femenias · Josep Llach
    Total Quality Management and Business Excellence 07/2015; DOI:10.1080/14783363.2015.1060853
  • Joaquín Gómez Gómez · Micaela Martínez Costa · Ángel R. Martínez Lorente
    Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1050167
  • Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1057488
  • Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1055239
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    ABSTRACT: Today, many companies are eager to claim their commitment to corporate social responsibility (CSR). Such claims may positively influence public perception, increase market share, improve stakeholder relations and protect corporate reputation. Not being able to substantiate these claims in a credible way may involve risks with regard to reputation and trustworthiness and may result in scepticism and a lack of credibility. Although the topic of credibility becomes increasingly important in order to both substantiate and assess CSR claims, it has so far attracted relatively little scholarly attention. The use of CSR-related management standards, several of which are based on quality management frameworks, can contribute to enhancing the credibility of corporate CSR claims. This article focuses on potential ways of enhancing the credibility of CSR claims by exploring what strategies are available for organisations, based on the most recent global initiative in CSR standardisation, ISO 26000. ISO 26000 can be viewed as an approach to CSR that is rooted in a quality management framework. While CSR standards themselves may contribute to enhancing CSR credibility, ISO 26000 contains several other suggestions for this purpose as well. The article explains the key contents and tenets of ISO 26000 and develops a taxonomy of, and elaborates on, several credibility-enhancing strategies that can be used by organisations. It concludes with several suggestions for further researching CSR credibility strategies on the interface of CSR and quality management.
    Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1050179
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    ABSTRACT: This paper is a systematic review of the literature on statistical process control (SPC) implementation in the food industry. Using systematic searches across three decades of publications, 41 journal articles were selected for the review. Key findings of the review include motivations: to reduce product defects and to follow the food law and regulations (benefits); barriers: high resistance to change and lack of sufficient statistical knowledge; and (limitations) an absence of statistical thinking and a dearth of SPC implementation guidelines. Further findings highlight the predominance of publications from the USA and the UK within this topic. Future research directions concerning SPC implementation issues as well as a ready reference of the SPC literature in the food manufacturing industry are also discussed.
    Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1050181
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    ABSTRACT: This study develops an original framework of internal and external capabilities to explore the positive effect of adaptive ability (internal capability) and relationship learning (external capability) on new product development (NPD) performance through the partial mediator: resource integration. The study employed questionnaire survey and collected data from 167 Taiwanese manufacturing companies. Confirmatory factor analysis and structural equation modelling are applied to verify the hypotheses. This study asserts that companies should invest in both internal and external capabilities. This study classifies Taiwanese manufacturing companies into three groups - highly, medially, and lowly capable companies. The results show that resource integration of highly capable companies is maximum, that of medially capable companies is intermediate, while that of lowly capable companies is minimum. This study combines the concepts of internal and external capabilities to develop an integral conceptual model of NPD performance to explore its managerial implications.
    Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1050165
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    ABSTRACT: This study explores the weakest total quality management dimensions and defines the critical quality indicators for Taiwanese universities using a hybrid model using importance-performance analysis (IPA) and a fuzzy analytic hierarchy process (FAHP). IPA and FAHP are measured using the average value, while the FAHP is also measured using a five-point linguistic variable scale. Consistent with the literature, R&D, innovation, human resource, and knowledge management are weak quality dimensions requiring attention. However, different from contemporary research, leadership, the development of customers and markets, process management, and quality information regarding operations were not identified as weakest quality dimensions.
    Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1050178
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    ABSTRACT: This study focuses on collaboration by small and medium-sized enterprises (SMEs) participating in the Mini-Cluster (MC) programme of Korea. This study empirically examines whether three types of collaboration quality, specifically inter-organisational trust, breadth of interaction channels, and experience of collaboration are related to two dimensions of collaboration performance, innovation output, and satisfaction with MC. Both qualitative and quantitative methods were used to provide a better understanding of the subjects of this study. Two rounds of in-depth interviews as qualitative method were conducted to discover the current state of MCs and to supplement the interpretation of the research results. Structural equation modelling as a quantitative method was used to verify the hypotheses based on survey data from 344 SMEs in MCs. According to the results, the three collaboration quality factors are significantly related to innovation output. Unlike innovation output, however, only the relationship between inter-organisational trust and satisfaction with MC was significant. With these findings, MC coordinators and SMEs in MCs can identify specific collaboration strategies to enhance their collaboration performance.
    Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1050169
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    ABSTRACT: The aim of this paper is to examine the moderating effects of three contextual variables (ISO 9000 registration, company size and scope of operations) on levels of quality management (QM) and on the effects of QM practices on performance. The paper uses data from 255 Malaysian electrical and electronics organisations using t-test, analysis of variance and hierarchical regressions as statistical tools. The results show that ISO-registered firms, larger firms and multinational firms have higher levels of QM. In addition, QM is more strongly and positively related to performance in larger, multinational firms and firms with quality certification.
    Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1050310
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    ABSTRACT: Balancing global integration and local responsiveness (I-R) is becoming critical for multinational enterprises (MNEs). In considering information technology's (IT's) supporting role for I-R, an in-depth case study of a leading Taiwanese global network manufacturer was conducted. A virtuous cycle model with dual fit was developed to link the research in I-R and IT governance mechanisms to achieve the MNEs’ global strategy and respond agilely to the environmental change. Practical arrangements and critical mechanisms were derived to develop the dual fit model, which explores factors like structure redesign and value-creation modular design as structural arrangements. In addition, three critical mechanisms to achieve the dual fit model, including organisational configuration design, modular structure reconfiguration design, and adaptive IT co-management were suggested, consistent with total quality management key principles. Since few studies report the practices of achieving I-R and how IT governance should adjust simultaneously, this study made a contribution to knowledge in the subject area.
    Total Quality Management and Business Excellence 06/2015; DOI:10.1080/14783363.2015.1049145