The International Review of Retail Distribution and Consumer Research (Int Rev Retail Distrib Consum Res )

Publisher: University of Stirling. Institute for Retail Studies, Taylor & Francis

Description

The International Review of Retail, Distribution and Consumer Research is the only academic, fully refereed journal of its kind published from the UK. Launched in 1990 it has quickly developed a reputation for innovative and original research. The Review is international in scope and content, it publishes articles of a conceptual, theoretical and empirical nature.

  • Impact factor
    0.00
  • 5-year impact
    0.00
  • Cited half-life
    0.00
  • Immediacy index
    0.00
  • Eigenfactor
    0.00
  • Article influence
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  • Website
    International Review of Retail Distribution & Consumer Research website
  • Other titles
    The International review of retail, distribution & consumer research, Retail, distribution and consumer research
  • ISSN
    0959-3969
  • OCLC
    23263421
  • Material type
    Periodical, Internet resource
  • Document type
    Journal / Magazine / Newspaper, Internet Resource

Publisher details

Taylor & Francis

  • Pre-print
    • Author can archive a pre-print version
  • Post-print
    • Author cannot archive a post-print version
  • Restrictions
    • 12 month embargo for STM, Behavioural Science and Public Health Journals
    • 18 month embargo for SSH journals
  • Conditions
    • Some individual journals may have policies prohibiting pre-print archiving
    • Pre-print on authors own website, Institutional or Subject Repository
    • Post-print on authors own website, Institutional or Subject Repository
    • Publisher's version/PDF cannot be used
    • On a non-profit server
    • Published source must be acknowledged
    • Must link to publisher version
    • Set statements to accompany deposits (see policy)
    • Publisher will deposit to PMC on behalf of NIH authors.
    • STM: Science, Technology and Medicine
    • SSH: Social Science and Humanities
    • 'Taylor & Francis (Psychology Press)' is an imprint of 'Taylor & Francis'
  • Classification
    ​ yellow

Publications in this journal

  • [Show abstract] [Hide abstract]
    ABSTRACT: The aim of this paper is to show how supermarket loyalty card data from a panel of over 1.7 million shoppers can be analysed to provide insights to profile the fairtrade shopper in order to enhance making targeted marketing decisions. The paper demonstrates the huge marketing potential that loyalty-card-based shopper segmentation can bring to objectively describe who buys fairtrade products, compared to profiling shoppers through a claimed/reported behaviour data-set. A paired-samples t-test is used to test the degree of appeal of fairtrade tea, coffee, chocolate, drinking chocolates, banana and sugar categories in Tesco to life-stage and lifestyle shopper segments in terms of their retail sales values over 104 weeks. The results show that analysing loyalty cards based on actual behaviour provides a more detailed picture of how specific fairtrade food product categories appeal to the various life-stage and lifestyle shopper segments.
    The International Review of Retail Distribution and Consumer Research 05/2014; 24(3).
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    ABSTRACT: The purpose of our study is twofold: (1) to conceptualize the flow construct in the offline retail environment not only as a psychological phenomenon but also as a sociocultural phenomenon by exploring related cultural variables and (2) to adopt a qualitative approach as a means to provide broader coverage of the likely factors associated with flow. We follow a grounded theory approach to formulate a conceptual model about the phenomenon of interest. Data collection includes semistructured in-depth interviews and a focus group. For data interpretation, we applied semiotic and narrative textual analyses. We propose a model of the antecedents leading to flow experience in the offline retail environment, introducing macro (sociocultural) factors and advancing micro (psychological) factors. Key elements of flow require a more refined definition in the offline retail environment. Several macro (cultural) attributes that influence Mexican shoppers' propensity to experience flow while either just browsing or fulfilling their shopping goals were identified. Retailers' efforts should be directed to providing opportunities for flow experience by articulating the right communication strategies. Qualitative methods uncovered a unique perspective exploring sociocultural characteristics and redefining individual characteristics of the offline retail shopping experience.
    The International Review of Retail Distribution and Consumer Research 05/2014; 24(3).
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    ABSTRACT: The first objective of this study was to identify Australian consumers' decision-making styles for automobile purchases. Second, adding an innovation consciousness scale to the original consumer styles inventory (CSI) to assess Australian consumers' car purchase behaviour. Based on a sample of 214 respondents from Australian automobile consumers, exploratory and confirmatory factor analysis was conducted on Sproles and Kendall's (1986) CSI adapted for automobile purchases. As such, the validity of the CSI in the context of high-involvement purchases was tested. The results found that only two factors, ‘brand’ and ‘habitual consciousness’, of the original model were retained and other factors such as ‘investigation process’, ‘information search’, ‘value within budget’ and ‘innovation consciousness’ factors were confirmed for automobile purchase decision-making styles. ‘Innovation consciousness’ was proven to be one of the most reliable and valuable scales for automobile purchase decision-making styles in relation to Australian consumers. The paper also discusses suitable marketing strategies for automobile consumers in Australia. The current research should prove valuable not only to academic researchers but also to automobile companies/managers. The findings will also provide insight into how automobile companies could position themselves with respect to their marketing strategies in Australia.
    The International Review of Retail Distribution and Consumer Research 05/2014; 24(3).
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    ABSTRACT: This study investigates the impact of the degree of retailer international involvement (DRII), which we define as the number of geographic regions in which a retailer operates, on retailer performance. The data cover 16 international retailers over the period 1996–2012. The findings of the study show that DRII is negatively related to retailer performance. We also find that the cultural distance between the home and host country moderates the relationship between DRII and retailer performance.
    The International Review of Retail Distribution and Consumer Research 05/2014; 24(3).
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    ABSTRACT: China's consumption of luxury fashion goods is amongst the highest in the world. The importance of the high-end Chinese market for Western luxury fashion brands has been so far the centre of substantial scholarly interest. However, no research has been conducted on the retail strategies of Italian luxury fashion brands in China in terms of date of entry, reasons for entry, entry methods and store strategy to assess the impact they have on the success of those companies in such a complex but growing market. The aim is to provide insightful suggestions in terms of retail strategies for Italian luxury fashion brands operating in China, or considering entering the market. Qualitative research methods in the form of a cross-company examination of a sample of 20 Italian luxury fashion brands operating in China, followed by a second and later stage of the research consisting of interviews with property developers of Beijing's main luxury shopping malls, constitute the approaches used. This ‘on the ground’ research was necessary to complement the trends which emerged from the secondary data, and to gain a deeper, first-hand insight into the retail strategies of the analysed companies. The two subsequent stages of the research results were then combined to reach the final aim of the present study. The results show that a strong, consolidated retail strategy secured mainly but not exclusively by long-term establishment and continuous interest and investment on the Chinese market, to increase and maintain brand awareness, is the key to success. The results further indicate that important differences between traditional markets and the Chinese one regarding government regulations and cooperation with local business partners such as suppliers and distributors, as well as different types of consumers, have to be taken into serious consideration to formulate a successful Chinese strategy.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(4).
  • [Show abstract] [Hide abstract]
    ABSTRACT: Many businesses operate long hours that often include nights and weekends to accommodate consumers. However, a few businesses maintain a closed-on-Sunday policy and do so while still operating successfully although closed-on-Sunday policies mean forgoing potential sales hours. As most Christian faiths consider the Sabbath as a day of rest, an oft-used rationalization for the success of businesses maintaining this policy is that they must be supported by consumers with strong religious beliefs, who appreciate the message sent by the company and as a result perceive the company favorably. The purpose of this paper was to investigate whether consumers' religious commitment influences their ethical judgment of a company's closed-on-Sunday policy and to determine whether this ethical judgment impacts a company's corporate or brand image and consumer loyalty intentions. The results suggest that consumers with higher levels of intra-personal religious commitment are more likely to hold favorable ethical judgments of closed-on-Sunday corporate policies. In addition, favorable ethical judgments of closed-on-Sunday corporate policies are likely to positively influence corporate image. A more positive corporate image ultimately results in higher consumer loyalty intentions.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(1).
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    ABSTRACT: Advertising practice makes use of emotional cues and addresses consumers' rising desire for social connection. Research has investigated emotions within advertising, but mainly focused on negative or positive emotions. Traditional academic approaches to the analysis of persuasion according to the elaboration likelihood model (ELM) tend to emphasize central processing and thus rational advertising cues. Moreover, the role of motivation within the ELM is underspecified. We introduce the Zurich Model of Social Motivation to the regulation of social distance and investigate the specific feeling of care and security. This feeling may serve as motivational component and emerge as persuasion instrument within advertising. We seek to find means to activate viewers, independent from involvement. As we initially apply the model, we match constructs from advertising research to the framework. The feeling of care and security is determined by the autobiographical fit, the amount of personal resemblance, and familiarity with the cue. Realism of the story describes the (psychological) distance, whereas emotionality of the story refers to relevancy of the objects shown. We apply a structural equation modelling approach to test our hypotheses with smart partial least squares. Autobiographical fit is the strongest driver, followed by the realism and emotionality of the story. The feeling of care and security significantly predicts attitude toward the advertisement Group comparison according to Chin by the level of involvement shows that all causal relations remain stable for both sub-groups. Our findings suggest that specific emotional cues may have a special role within information processing and that there is no need to always focus on the central route of processing.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(2).
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    ABSTRACT: This conceptual review paper explores food retail space saturation in the UK in the light of an apparent recent peak of store space growth, an inferred decline of the hypermarket format, and, in particular, the stagnation and subsequent deterioration in performance of the UK market leader, Tesco. Despite saturation being widely discussed by retail executives and analysts, the last significant academic work in this area occurred in the mid-1990s. In this paper, we develop an understanding of retail saturation that rests on a spatial conceptualization of retail development at a local catchment level and rationalize why, and in what ways, saturation manifests itself through sales impacts and cannibalization. In the process, we analyse the differing local effects of new store openings, store extensions and format innovation to illustrate how saturation is contingent on local catchment conditions, competitive interactions and the particular geography of retail brands and formats. Although a significant slowdown in new store construction may be a logical response at the level of the industry, this may not necessarily be the case for individual retail firms.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(2).
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    ABSTRACT: This study investigated the effect of a private brand (PB) with retailer's name versus a generic brand on retailer equity and loyalty. Retailer equity was conceptualized as four dimensions: retailer awareness, retailer association, perceived quality, and retailer loyalty. Applying categorization theory, a conceptual framework was tested to investigate whether the PB with retailer's name influenced retailer equity. A survey was conducted using a college student sample. An experimental design was used to collect data which included two conditions (PB with retailer's name and generic product) and a control group. The effect of PB on retailer awareness, retailer association, and perceived quality was measured by multiple group analysis through structural equation modeling. Results confirm that PBs with retailer's name influenced three of the four dimensions of retailer equity more strongly and positively than did generics. However, the total effect of awareness, association, and perceived quality on retailer loyalty did not significantly differ between the PB and the generic PB. Finally, this study verifies the associative relationship among the four dimensions of brand equity. The contribution of the study is that it demonstrates the distinct effects on retailer equity of the PB with retailer's name versus the generic PB. In addition, this study confirmed retailer equity's four underlying constructs: retailer awareness, association, perceived quality, and loyalty.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(1).
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    ABSTRACT: Christchurch, the second largest city in New Zealand with a pre-earthquake population of 376,700, was rattled by two major earthquakes in a span of 6 months from September 2010. With significant loss of life, collapsed buildings and damaged infrastructure, consumers were confronted with the notion that retail spaces, in the event of an earthquake, had the potential to be unsafe and a source of potential personal harm. This paper presents the results of a qualitative study that explored how consumers modified their retail shopping behaviour following a sequence of earthquake events over the 2010/2011 timeframe in Christchurch, New Zealand. Participants discussed a range of issues, including their experiences with the earthquakes, and the changes they had to make to their shopping activities in order to adapt to their new circumstances. The findings of this study have implications for any setting where shoppers are affected by unexpected events beyond their control and where an impression of personal danger suddenly becomes associated with their day-to-day shopping activities.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(1).
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    ABSTRACT: Customer satisfaction is known to have a positive impact on market share and satisfaction levels may be moderated by factors such as price sensitivity and perceived value. Transaction utility theory tells us that consumers make overall cognitive judgements about a price-based promotion after the experience, driving their intention to repeat the process in the future. Studies do show a link between unexpected product promotions and increased cognitive processing of satisfaction and pleasure, and other studies highlight the relationship between consumption satisfaction and culture. However, few studies consider links between culture and acquisition and transaction utility. This study examines the impact of culture on satisfaction and pleasure with, and resultant preference for, price-based sales promotion in two culturally dissimilar consumer markets, New Zealand and China. The study finds that, while transaction utility theory is supported in the collectivist market of China, it is not in the individualist market of New Zealand, suggesting a need for further investigation cross-culturally.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(2).
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    ABSTRACT: The globalization process together with the extraordinary growth in the use of Internet offer firms new growth opportunities. Retail firms are using a multichannel approach, involving the Internet, in their internationalization strategies. Website traffic as measured by unique users and online awareness is among the measures for assessing the success of the online channel. There is little evidence, however, linking website traffic and the characteristics of the retail multichannel internationalization process. In order to fill this gap, this paper analyses the factors explaining the retailer's international website traffic. Website traffic data for a sample of European fashion apparel retailers are modelled as dependent on characteristics of the organization and of its physical and virtual internationalization strategy. Following the results of several linear regression models, we infer the complementarity of online and offline channels in the international operation, as well as the contribution of social networks as traffic generators.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(4).
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    ABSTRACT: Today, more than ever, retailers need to analyze the key solvency (liquidity) and efficiency financial ratio measures that affect how well their firms perform and to engage in long-term activities that will lead to improved results. Clearly, the recent ‘Great Recession’ has had a significant negative impact on retailers worldwide. Yet, an important question remains largely answered: Was the retail industry a major contributor to the events leading up to the economic crisis or was it an affected bystander shaken by the recession? This paper addresses the question for US retailing, the largest retail economy in the world. Although there has been considerable research on some aspects of the performance of the industry and individual firms, no prior studies exist that comprehensively examine the financial ratio performance of the totality of US retailing over time. Here, the financial performance of US retailers in 54 different sectors is analyzed for the 1982–2007 period using a model and data derived from Dun & Bradstreet's annual Industry Norms & Key Business Ratios. Results show that for many financial measures – such as the current ratio, liabilities to net worth, return on sales (profit margin), return on assets, financial leverage, and return on net worth – US retailing's financial performance has been in a steady decline for decades. The model introduced here is largely validated.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(1).
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    ABSTRACT: This paper explores storytelling in retail sales to develop a more nuanced understanding of the dimensions of retail storytelling and their importance in influencing consumer behavior. A mixed-method approach is taken to first qualitatively develop understanding of the structure of storytelling in a retail context and then quantitatively test the impact of various storytelling dimensions on consumer purchase intentions. Storytelling is common in retail sales encounters and consumers perceive multiple dimensions of storytelling. Some of these dimensions – story relevance, story humor, and storytelling ability – influence consumers' consumption behavior. This research begins to establish parameters for future examination of the use of storytelling in retail selling and informs managers of specific elements of storytelling on which to focus future training efforts.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(2).
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    ABSTRACT: The purpose of this study was to contribute to the knowledge of how manufacturer brands choose and can choose to defend themselves vis-à-vis introduction of private brands by retailers. The study adopts the same research approach as a Dutch empirical study (Verhoef, P. C., E. J. Nijssen, and L. M. Sloot. 2002. “Strategic Reactions of National Brand Manufacturers Towards Private Labels – An Empirical Study in the Netherlands.” European Journal of Marketing 36 (11/12): 1309–1326) that tested and rejected large parts of the original and well-known conceptual framework by Hoch (Hoch, S. J. 1996. “How Should National Brands Think About Private Labels?” Sloan Management Review 37 (2): 89–102) consisting of six manufacturer strategies to defend against private brands. This study is based on the Swedish market, a more typical market compared with the Dutch market characterized by high innovation level and high penetration of private brands. The study builds on a combination of qualitative and quantitative interviews with brand managers at 100 manufacturers in the Swedish Fast Moving Consumer Goods (FMCG) market. The results support Hoch's original conceptual framework concerning appropriate defence strategies for manufacturer brands. However, the two differentiation strategies – value for money and new and improved – are seen as one category of the strategies, which creates a simpler and more distinct structure to the framework. The results show that it is the largest and the leading manufacturers that choose this strategy. The lower the penetration of private brands, the larger the share of manufacturers that choose this strategy. The study gives a more nuanced picture concerning the motives behind the strategies and also concerning the differences between how manufacturers act depending on size and market share.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(2).
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    ABSTRACT: Scholarly inquiry within the domains of social commerce has grown rapidly and seems destined to be a goldmine of future research opportunities. However, it is now time to reflect and assess these independent and spiraling contributions using a meta-theoretical approach. This captures and establishes the similarities occurring concurrently within the domains and highlights the linkages between them. This produces a firmer conceptual underpinning for future first-order theory building in social commerce and highlights the need to rethink fundamental concepts, definitions, and traditional research approaches.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(4).
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    ABSTRACT: The main purpose of this study is to explore cross-format shopping motives among grocery consumers and to categorise cross-format shopping typologies based on identified motives. The paper also aims to identify common consumer subgroups amongst the customer base of different retail formats and differences among shopper segments in relation to format choice and repeat patronage (loyalty). In this method, exploratory qualitative (semi-structured personal interviews) and quantitative research (mall intercept survey) approaches were used. Primary data were collected from 1040 grocery consumers by self-administering a structured questionnaire. Multivariate techniques including exploratory factor analysis, k-means cluster analysis, multiple discriminant analysis, multivariate analysis of variance, and χ 2 tests were applied to test the formulated propositions. This paper identifies nine cross-format shopping motivations: value for money, value for time, price-conscious, local shopping, shopping enjoyment, social shopping, variety seeking, entertainment, and brand-conscious motives. Based on these central dimensions, this paper finds five cross-format shopper segments: economic shopper, convenience shopper, price-promotional shopper, hedonic shopper, and social shopper. The study also indicates that there are significant differences amongst shopper typologies in relation to retail format choice and repatronage. This study provides specific knowledge of the cross-shopping motives to the grocery retailers that consumers consider important when making format choices. The study also helps retailers develop various retailing strategies to increase store format loyalty. Despite the importance of understanding grocery consumers' cross-shopping, little research has been conducted to investigate the growing incidence of cross-format shopping. Given the absence of published academic literature in relation to cross-format shopping behaviour in the context of emerging retail markets, the empirical evidence may serve as a departure point for future studies in this area of concern. The research is relevant to grocery retailers in terms of format development.
    The International Review of Retail Distribution and Consumer Research 01/2014; 24(1).
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    ABSTRACT: This exploratory study analyzes the effect of distance-shopping channel choice (i.e. the format first used by consumers in a retail transaction) on consumer complaint behavior, with a special focus on the Internet channel. It analyzes 2011 Eurobarometer data using a logistic regression model controlling for sociodemographic and country-specific variables to measure the impact of using the Internet, post/catalog, and telephone channels on complaint behavior. The results indicate that consumers using the Internet channel exhibit the greatest likelihood of complaint behavior when compared to consumers using traditional distance-shopping channels. Implications and suggestions for retailers are discussed, as are the contributions to the consumer complaint behavior literature.
    The International Review of Retail Distribution and Consumer Research 01/2013; 23(2).
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    ABSTRACT: Growth in the Indian retail industry in the last decade has attracted interest from both academicians and retail practitioners. Earlier research has discussed the impact of organized retailing on the future of small retail stores. It is understood that economic factors like rising income, consumption levels, economic growth, and large middle class segment have contributed toward the growth of organized retail in India. This study examines Indian consumers’ preference to shop from small retail stores with respect to cultural- and store-related factors. Demographic factors – education, age, and gender – moderate cultural factors of long-term orientation and collectivism and consequently consumers’ preference to shop from small retail stores.
    The International Review of Retail Distribution and Consumer Research 01/2013; 23(1).

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